Head of Quality and Training
5 months ago
**Quality and Training Manager**
**One of our clients is in the Mobile Delivery Application Industry ie (DAAS) in Riyadh, Saudi Arabia, and is hiring for the position of Head of Quality and Training**
**Location: Riyadh**
**Years of Experience: 5 Years in a leadership role**
**Education: Bachelor's degree in a relevant field; advanced degree or certifications (e.g., Six Sigma, Lean, ISO) preferred.**
**Notice Period: Immediate joiners or a maximum one-month notice period.**
Head of Quality & Training - Job Description
Reports To: Shared Services Center Director
Department: Shared Service Center
**About the company**:
The company platform pioneered the on-demand service fulfillment model in the region, by establishing a massive customer-to-customer network through a generic chat-based ordering experience, allowing users to be creative and unconstrained in describing the service needed, and giving the couriers the option to bid with their price they see fit, ensuring a fully scalable and self-regulating model.
**Role Summary**
As the Head of Quality and Training, you will play a pivotal role in ensuring the highest standards of quality and the continuous development of our workforce in the company. You will be responsible for designing, implementing, and overseeing quality assurance processes and training programs to enhance employee skills and optimize organizational performance.
**Quality Assurance**
Develop and maintain quality assurance standards, policies, and procedures across all departments.
Establish key performance indicators (KPIs) and metrics to measure and monitor quality performance.
Conduct regular audits, reviews, and inspections to identify areas for improvement and ensure compliance with quality standards and regulations.
Collaborate with cross-functional teams to address quality issues, drive root cause analysis, and
implement corrective and preventive actions.
Training and Development
Design and implement comprehensive training programs to onboard new employees and enhance the skills and knowledge of existing staff.
**Head of Quality & Training - Job Description**
Identify training needs through skill gap analysis, performance evaluations, and feedback mechanisms.
Develop training materials, manuals, and resources to support various learning modalities, including e-learning, workshops, and on-the-job training.
Partner with department heads to facilitate department-specific training initiatives and promote a culture of continuous learning and development.
**Performance Evaluation**
Establish processes for evaluating employee performance against established quality standards and job expectations.
Conduct regular performance reviews and provide constructive feedback to employees to support their professional growth and development.
Implement recognition and reward programs to acknowledge outstanding performance and encourage employee engagement and motivation.
Process Improvement Identify opportunities for process improvements and efficiency gains through data analysis, feedback mechanisms, and industry best practices.
Lead cross-functional teams to implement process enhancements, streamline workflows, and eliminate bottlenecks to optimize organizational performance.
Monitor and evaluate the effectiveness of implemented improvements and make adjustments as necessary to achieve desired outcomes.
**Regulatory Compliance**
Stay abreast of industry regulations, standards, and best practices related to quality assurance and training.
Ensure organizational compliance with relevant regulatory requirements and certifications.
Collaborate with regulatory affairs and compliance teams to address compliance issues and mitigate risks associated with quality and training practices.
**Requirements**:
Bachelor's degree in a relevant field; advanced degree or certifications (e.g., Six Sigma, Lean, ISO) preferred.
Proven experience in quality assurance, training, or related fields, with a minimum of 5 years in a leadership role.
Strong understanding of quality management systems, methodologies, and tools.
Excellent communication, interpersonal, and leadership skills.
Demonstrated ability to design, implement, and evaluate training programs.
Proficiency in data analysis, process improvement, and project management.
Knowledge of regulatory requirements and compliance standards relevant to the industry.
Ability to work collaboratively across departments and influence stakeholders at all levels of the organization.
**Salary**: ﷼30,000.00 - ﷼34,000.00 per month
Ability to Relocate:
- Riyadh: Relocate before starting work (required)
-
Head of Quality and Training
5 months ago
Riyadh, Saudi Arabia Mrsool Full timeAbout the Company Welcome to the world of Mrsool! ✨Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery...
-
Head of Training Governance
5 months ago
Riyadh, Saudi Arabia BAE Systems Full time**Job Title: Head of Training Governance** **Grade: 13** **Location: Riyadh** *** **JOB PURPOSE** BAE Systems is the UK Government’s nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, support and training to Saudi Arabia. We provide maintenance of Royal Saudi Air Force aircraft and train...
-
Lead Instructor
6 months ago
Riyadh, Saudi Arabia Save Fast Fire and Safety Training Full timeJob Description: Lead Instructor - Medical Training Department The Lead Instructor will be responsible for designing, implementing, and delivering comprehensive medical training programs to ensure the highest standards of excellence in healthcare education. Key Responsibilities: Curriculum Development: Design, develop, and update medical training curricula...
-
Lead Instructor
6 months ago
Riyadh, Saudi Arabia Save Fast Fire and Safety Training Full timeJob Description: Lead Instructor - Medical Training Department The Lead Instructor will be responsible for designing, implementing, and delivering comprehensive medical training programs to ensure the highest standards of excellence in healthcare education. Key Responsibilities: Curriculum Development: Design, develop, and update medical training curricula...
-
Training Supervisor
7 months ago
Riyadh, Saudi Arabia Hilton Full timeTraining Supervisor A Training Supervisor is responsible for identifying and providing training to internal customers to deliver an excellent staff experience while working with and ensuring that all departments are achieving their training objectives. **What will I be doing?** As a Training Officer, you are responsible for identifying and providing...
-
Training Supervisor
7 months ago
Riyadh, Saudi Arabia Hilton Full timeA Training Supervisor is responsible for identifying and providing training to internal customers to deliver an excellent staff experience while working with and ensuring that all departments are achieving their training objectives. **What will I be doing?** As a Training Officer, you are responsible for identifying and providing training to internal...
-
Head of Quality
7 months ago
Riyadh, Saudi Arabia Kone Full timeCertified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures...
-
Head Chef
6 months ago
Riyadh, Saudi Arabia Success creators Full timeWe are looking for an experienced and qualified Head Chef to organize the kitchen’s activities. You will be the first in command in the facilities and will create and inspect dishes before they arrive at the customers ensuring high quality and contentment. **Responsibilities** - Control and direct the food preparation process and any other relative...
-
Head Nurse
6 months ago
Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full timeLeads and demonstrates theprovision of safe patient and family focused quality care. Responsible for twenty-four(24) hour management of assigned nursing unit. Assesses, plans, directs,implements, and evaluates patient care to comply with established standards inaccordance with the American Nurses Association, Nursing Administration Scope andStandards of...
-
Head Waiter
6 months ago
Riyadh, Saudi Arabia 360Solutions Full time**Key Responsibilities**: - **Supervise and Coordinate**: Oversee the activities of the waitstaff to ensure timely and professional service. Coordinate table allocations and manage reservations. - **Training**: Train new and existing staff on proper service etiquette, menu offerings, and the use of point-of-sale (POS) systems. - **Customer Service**: Greet...
-
Head of Central Kitchen
7 months ago
Riyadh, Saudi Arabia Mindfield Resources Full time**Job Description**: Our client: is seeking a highly skilled and experienced professional to join our organization as the Head of Central Kitchen. As the Head of Central Kitchen, you will be responsible for overseeing all aspects of their central kitchen operations, ensuring efficient and high-quality food production. Your role: Oversee day-to-day...
-
Head Baker
5 months ago
Riyadh, Saudi Arabia Trafalgar Luxury Group Full time***: The head baker is responsible for developing and planning recipes and overseeing the daily production of various types of bread and other baked goods at the restaurant. Duties include understanding what types of baked goods clients prefer and developing or improving upon successful recipes. Test different ingredients for recipes and scale for...
-
Head of Content
6 months ago
Riyadh, Saudi Arabia Tahaluf Full time**Company Description** Tahaluf is rewriting the events playbook. Its purpose is transformational, its DNA digital, and its ambition unprecedented. Tahaluf is scaling to further increase its lead as the largest B2B Live and On Demand Events organiser in Saudi Arabia: by SQM, Attendance, Colleagues and Revenue. To scale at this pace requires impeccable local...
-
Head of Operations
5 months ago
Riyadh, Saudi Arabia LRI Invest Full timeDescription Head of Products & Operations Role Location: KSA - Department: - Apex Fund Rock Fund Services JSC - Reporting Line: - Chief Executive Officer - Employment Type: - Full Time The Role & Key Responsibilities: - Overall, in charge of products and operations of the company. - Part of the Senior Management Team involved in driving the business...
-
Head Waitress
5 months ago
Riyadh, Saudi Arabia Career Maker Full time**Urgent Hiring!!** We have an open role for the **Title-Head Waitress **with a well-established Group in Riyadh,KSA. **Key Responsibilities**: - **Supervision and Leadership**: - Lead, motivate, and manage the waitstaff team. - Conduct training sessions for new and existing staff. - Schedule shifts and manage staffing levels to ensure optimal...
-
Head of Programme Delivery
7 months ago
Riyadh, Saudi Arabia BAE Systems Full time**Job Title: Head of Programme Delivery** **Salary: Competitive** **Location: Riyadh** *** **JOB PURPOSE** BAE Systems is the UK Government’s nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, support and training to Saudi Arabia. We provide maintenance of Royal Saudi Air Force aircraft...
-
Quality Assurance Analysts
5 months ago
Riyadh, Saudi Arabia SSC Egypt Full timeEnsuring high-quality standards in production, inspecting processes and outputs - Accountable for preparing various reports with the data available in various internal tools at regular intervals - Review and Publish Baselines based on data available in various internal tools - Review and Publish Critical / High priority KPIs for various departments -...
-
Head of Procurement
7 months ago
Riyadh, Saudi Arabia BAE Systems Full time**Job Title: Head of Procurement** **Salary: Competitive** **Location: Riyadh** **JOB PURPOSE** BAE Systems is the UK Government’s nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, support and training to Saudi Arabia. We provide maintenance of Royal Saudi Air Force aircraft and train...
-
Flying Training Assurance Manager
5 months ago
Riyadh, Saudi Arabia BAE Systems Full time**Flying Training Assurance Manager** **Grade: GG13** **Location: Riyadh, Saudi Arabia** **JOB PURPOSE** BAE Systems is the UK Government’s nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, support and training to Saudi Arabia. We provide maintenance of Royal Saudi Air Force aircraft and...
-
Operations Head
6 months ago
Riyadh, Saudi Arabia irisestaffng.com Full time**Role**: Operations Head - Beauty and Cosmetics **Company**- A global lifestyle conglomerate with multiple Retail/ Fashion/Beauty and F&B brands **Location** -Riyadh - You will have accountability for the Beauty and Cosmetics division, working end-to-end across the supply chain to drive operational excellence. - You will be leading a business unit and a...