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Product Executive/specialist
1 month ago
**عن زهراوي جروب**:
زهراوي جروب هي شركة رائدة في صناعة الرعاية الصحية في دول مجلس التعاون الخليجي بوجودها في الإمارات العربية المتحدة والمملكة العربية السعودية وقطر والبحرين وعمان. تقوم الشركة بتوريد وتوزيع منتجات وخدمات عالية الجودة إلى المستشفيات والعيادات والمختبرات والصناعات التحليلية.
**ملخص الوظيفة**:
سيتم إلزام الموظف بترويج المنتجات والخدمات للعملاء، واكتشاف ومتابعة الآفاق المبيعية الجديدة، ومفاوضة العقود، والحفاظ على رضا العملاء بهدف تحقيق أقصى قدر من الأرباح.
**مسؤوليات**
**السياسات والإجراءات**:
- الامتثال لجميع السياسات والإجراءات المعمول بها في زهراوي.
**معرفة السوق**:
- إجراء بحوث السوق للتعرف على عملاء جدد محتملين.
- تحليل اتجاهات السوق للتعرف على منتجات جديدة في السوق وفهم مزاياها وعيوبها.
- تحديد تحسينات المنتج والمنتجات الجديدة لتقييم مكانتها في الصناعة.
- التخطيط والمساعدة في إطلاق المنتجات الجديدة والأحداث.
- الحفاظ على المعرفة التقنية من خلال حضور ورش عمل تعليمية، ومراجعة النشرات المهنية، وإنشاء شبكات شخصية، ومقارنة الممارسات المتقدمة، والمشاركة في الجمعيات المهنية.
**تطوير الأعمال**:
- إنشاء اتصال مع العملاء الجدد لإبلاغهم بمنتجاتنا وعلاماتنا التجارية، وفهم احتياجاتهم وتخصيص العرض.
- تقديم الدعم والمعلومات والتوجيه للعملاء المحتملين من خلال إجراء العروض التوضيحية للمنتجات لديهم وجمع آرائهم.
- متابعة العملاء الجدد بعد جلسة العرض التوضيحي للتفاوض على العقود والحزم.
- التأكد من أن جميع تفاصيل العقد متوافقة مع قواعدنا ولوائحنا.
**التسويق**:
- التنسيق مع قسم التسويق لأي مواد جديدة تحتاج إلى إنجازها.
**المبيعات**:
- الحفاظ على العلاقات مع العملاء الحاليين عن طريق تزويدهم بالدعم والمعلومات والتوجيه.
- توصية العملاء الحاليين بمنتجات جديدة حسب احتياجاتهم وتزويدهم بالدعم والمعلومات والتوجيه لضمان علاقة جيدة معهم.
- تقديم الدعم والمعلومات والتوجيه للعملاء الحاليين من خلال إجراء العروض التوضيحية للمنتجات لديهم وجمع آرائهم.
- مساعدة العملاء في الإجابة على جميع الأسئلة المتعلقة بالمنتج بطريقة مهنية وفي الوقت المناسب.
- توصية تحسينات الخدمة الجديدة للبناء على العلاقة.
- تقديم توصيات المنتجات الجديدة المفيدة والاقتراحات للعملاء لزيادة الإيرادات.
- مفاوضة العقود والحزم مع العملاء الحاليين.
- الحفاظ على جودة الخدمة عن طريق تأسيس وفرض معايير زهراوي.
- المساهمة في جهود الفريق عن طريق تحقيق الهدف السنوي المحدد من قبل الإدارة ومساعدة الفريق عند الحاجة.
**تتبع البيانات**:
- إعداد التقارير عن طريق جمع وتحليل وتلخيص المعلومات والحفاظ على سجلات دقيقة لجميع المنتجات المباعة.
**الطلبات**:
- تقديم الطلبات إلى منسق المشتريات المعني.
**الفواتير**:
- التنسيق مع قسم المالية لضمان وجود فواتير صحيحة للمنتجات والمتابعة معهم فيما يتعلق بالتحصيل / الدفع.
**التسليم**:
- المتابعة مع فريق المشتريات واللوجستيات فيما يتعلق بإرسال المنتجات لهم وضمان وصولها في الوقت المحدد.
- التنسيق مع المستودع للتسليمات في الوقت المناسب.
**التطبيق**:
- إجراء جلسة تدريب للعملاء.
- مساعدة العملاء في استخدام المعدات/المنتجات.
- إجراء اختبارات التحق