Delivery Operations Manager
5 months ago
**JOB DETAILS**
We’re hiring an experienced Delivery operation Manager for a full time position to lead the department.
**RESPONSIBILITIES**:
- Lead the Delivery department team
- Manage a delivery team to ensure timely and accurate delivery
- Oversee daily activities of delivery team and provide direction and guidance as needed
- Ensure that team maintains high level of competence and operational excellence
- Serve as primary contact for guest inquiries and concerns
- Develop process improvements to achieve cost effectiveness and times saving
- Make critical business decisions to meet guest expectations
- Build and maintain positive and productive relationships with guests for business growth
- Analyze and troubleshoot delivery issues in a timely fashion
- Communicate efficiently with delivery vendors and delivery platforms
- Managing delivery drivers team members; including hiring, guiding and scheduling
**REQUIREMENTS**:
- Basic math skills as it pertains to portioning and waste management
- Ability to lead and supervise driver team members and exhibit excellent leadership and management skills
- Ability to work cleanly and efficiently with attention to detail
- A strong sense of urgency and strong communication skills; able to speak and delivery team members daily as well as good written communication skills to create detailed reports
- Team work ethics
- Experience working in a fast paced and high energy environment
- Must possess thoroughness, multi-tasking and time management skills
- Able to take constructive criticism, learn quickly and constantly improve
- EXPERIENCE AND EDUCATION
**Required Experience**:
- Minimum of 5 years in food delivery
- Excellent written and verbal communication skills
- Excellent sales and negotiating skills
- Proficient in MS Outlook, Word and Excel
- Ability to generate new business
- Ability to work well under pressure, meet constant deadlines
**QUALIFICATIONS**
- Organized and able to multitask
- Helpful to others
- Meticulous; high commitment to delivering quality
- Strategic and able to see the big picture
- Caring and Generosity of Spirit
**Education**:
- Bachelor's (required)
**Experience**:
- food delivery apps: 5 years (required)
**Language**:
- Arabic (required)
- English (required)
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