Operations Manager

6 months ago

Jeddah, Saudi Arabia Whitecollars Full time

**Company Overview**:
Our client is a Saudi retail and E-commerce company working in the field of home furnishings since 1997, they specialize in premium bedding and home accessories in the Saudi market. They import high-quality goods from around the world (Europe, Asia, and the Arab region) and offer a wide variety to meet all customer preferences. Their core commitment is to provide top quality at reasonable prices, ensuring accessibility for all.

**About the Role**:
**Responsibilities**:
**Strategic Planning**:

- Develop and implement operational strategies to optimize efficiency, reduce costs, and enhance customer satisfaction.
- Collaborate with senior management to align operational goals with overall business objectives.
- Conduct regular analysis of market trends, customer feedback, and competitor activities to identify opportunities for improvement.

**Retail and Customer Service**:

- Implement strategies to improve customer service processes and ensure a positive retail experience.

**Warehouse and Inventory Management**:

- Oversee the daily operations of the warehouse, including receiving, storage, and distribution of goods.
- Implement best practices for inventory management, including accurate tracking, cycle counting, and stock rotation.
- Optimize warehouse layout and organization to maximize space utilization and minimize errors.

**Logistics and Order Fulfillment**:

- Ensure timely and accurate processing of orders, shipments, and deliveries to meet customer expectations.
- Coordinate with logistics partners to optimize transportation routes, reduce lead times, and minimize shipping costs.
- Monitor order fulfillment metrics and implement process improvements to enhance efficiency and accuracy.

**Team Leadership and Development**:

- Lead and mentor the operations team, providing guidance, training, and performance feedback to drive continuous improvement.
- Foster a culture of collaboration, accountability, and excellence within the operations department.
- Identify training needs and professional development opportunities for team members to enhance skills and capabilities.

**Process Improvement and Quality Assurance**:

- Analyze operational performance metrics to identify areas for improvement and implement corrective actions.
- Conduct regular audits and quality inspections to ensure compliance with safety regulations, quality standards, and operational procedures.
- Implement quality assurance processes to minimize errors, defects, and customer complaints.

**Cross-Functional Collaboration**:

- Collaborate with cross-functional teams including, marketing, and procurement to align operational processes with business objectives.
- Participate in cross-departmental meetings and initiatives to drive alignment and coordination across the organization.
- Communicate effectively with internal stakeholders to provide updates, address concerns, and solicit feedback.

**Compliance and Risk Management**:

- Ensure compliance with safety regulations, quality standards, and operational policies and procedures.
- Identify and mitigate operational risks, including supply chain disruptions, inventory shortages, and security threats.
- Stay informed about industry regulations, market trends, and emerging technologies to anticipate challenges and opportunities.

**Job Requirements**:

- Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, or a related field.
- Proven experience in operations management, preferably in the retail or e-commerce industry.
- Strong understanding of warehouse operations, logistics, inventory management, and order fulfillment processes.
- Excellent leadership and team management skills with the ability to motivate and inspire a diverse workforce.
- Strategic thinker with the ability to develop and execute operational plans to achieve business objectives.
- Analytical mindset with proficiency in data analysis, performance metrics, and process improvement methodologies.
- Excellent communication and interpersonal skills with the ability to collaborate effectively across departments and levels of the organization.

**Core Competencies**:

- Leadership.
- Strategic Thinking.
- Organizational Skills.
- Communication.
- Team Management.
- Problem-solving.
- Adaptability.

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