Operations Manager
7 months ago
We are urgently hiring an **OPERATION MANAGER** for a reputed **multinational COMMERCIAL REFRIGERATION GROUP** to look after **local after-sales processes support in the region.**
**Position: Service and Project Support Manager (Operations Manager).**
Location: Jeddah, Kingdom of Saudi Arabia
**Key Responsibilities**:
- Foster strong relationships with customers, internal teams, and Service Supervisors to deliver exceptional customer service.
- Monitor daily service activities, engage with Service Supervisors, collect feedback, and support service processes.
- Serve as the primary escalation point, devising solutions for misalignments.
- Implement and refine guidelines, procedures, and best practices for local operations, aligning them with corporate solutions.
- Develop objectives and oversee the performance of the call centre through KPIs definition and control.
- Monitor and improve quotation procedures, material request, delivery at the site, and other procedures, coordinating with internal team and Purchasing Department.
- Conduct periodic analysis meetings with Service Manager and Regional Supervisors to address critical issues and maintain high service standards.
**Required Experience & Qualifications**:
- Minimum 5 years of professional experience in a similar role.
- Management experience in a multinational environment, preferably in **Commercial refrigeration/Facility Management.**
- Proficient in after-sales management, sales support, user experience enhancement, offering and order management, customer base management, program & project management, product/service management & pricing, and contract management, organizational process design & implementation.
**Salary**: ﷼10,000.00 - ﷼12,000.00 per month
Ability to Relocate:
- Jeddah: Relocate before starting work (required)
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