Head of Services Operations
6 months ago
**Join our Team**:
**About this opportunity**:
We are now looking for a key member to join our Managed Services team As a member of our MS Customer Leadership Team responsible for Service outcomes & ownership you will report to MSCOO and be accountable for the financial, operational and delivery performance of the operations assurance and broadcast operations assignments within a managed services deal. In this role, you will play a valuable role to handle the applicable Working Level Agreements (WLA) and Operating Level Agreements (OLA) with delivery organizations, managing the delivery of operations, ensuring that operations delivery is fulfilling the contracted Service Level Agreement (SLA) and serving as the primary escalation point for critical incident, Broadcast Delivery Operations escalations, and performance reporting towards the customer.
**What you will do**:
Manage end-to-end delivery of operations for specific customer, including delivery performance based on SLA, providing performance reporting on customer networks and IS/IT. Act as the key liaison between customers and the Ericsson Service Delivery Unit (SDU), ensuring optimal service performance and lifecycle.
Take the lead for the Program accomplishment strategy and possible risk exposure including Environmental and Occupational Health and Safety (E+OHS) and Security issues associated with the engagement.
Act as Pre-Sales Customer Fulfilment Responsible (CFR) for MS contracts.
Contribute to the planning and design of new Services or updates to existing ones, utilizing your expertise in Machine Learning, Artificial Intelligence, and Data Analytics Automation.
Manage and govern service operations both internally and with the customer, focusing on Service Performance in the contract, Program and Demand Management.
Drive business practices ensuring compliance to; group, legal and financial directives, global and local (E+OHS), information and product security and privacy, using relevant processes and tools.
Continually drive for efficiency improvements, enhancement in customer experience and excellence in Service Delivery.
Analyse customer requirements, engaging in discussions with customers and other internal areas to ensure contract fulfilment and Ericsson strategy alignment.
Support the MSCLT, MSCOO, and Account teams in contract renegotiation or pre-sales for specific customers, promoting contract growth and strategic planning for contract retention.
**The skills you bring**:
Education: B.SC, M.SC, MBA or equivalent through experience.
Min years of experience: 8 years
Domain experience: Field operation, Automation, Passive infrastructure, centralized operation centre.
Knowledge of the sales process and have Customer and market insight.
Customer Value Proposition.
Ericsson Operations Engine - Mode of Operations.
Cross-Selling and Operational Risk Management with Automated Machine Learning.
Contract Lifecycle Management.
Strategic Negotiations.
Service Delivery Business Understanding.
Business Data Requirement.
Governance, Risk and Compliance.
Consultative Selling.
Continuous Improvement Process
Efficiency Improvement in Service Delivery.
Sales Effectiveness and Customer Experience.
**Why join Ericsson?**
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
**What happens once you apply?**
Click Here to find all you need to know about what our typical hiring process looks like.
**Primary country and city**: Saudi Arabia (SA) || Riyadh
**Job details**: Service Owner
-
Head Chef
8 months ago
Jeddah, Saudi Arabia Rahal National Co. For Services Ltd. Full timeLocation: Jeddah (relocation required) About Rahal Venture Builders: Rahal Venture Builders is a leading company specializing in the catering and food service industry. With a strong commitment to quality and innovation, we have established ourselves as a trusted name in the market. Our F&B Division offers a wide range of culinary services, including...
-
Head Chef
8 months ago
Jeddah, Saudi Arabia Rahal National Co. For Services Ltd. Full time**Job description** Location: Jeddah (relocation required) About Rahal Venture Builders: Rahal Venture Builders is a leading company specializing in the catering and food service industry. With a strong commitment to quality and innovation, we have established ourselves as a trusted name in the market. Our F&B Division offers a wide range of culinary...
-
Head Chef
8 months ago
Jeddah, Saudi Arabia Rahal National Co. For Services Ltd. Full timeThe job of a Head Chef often involves interaction with people, whether they’re interviewing staff, dealing with suppliers or giving orders to other Chefs so they need to posses excellent interpersonal skills. In addition, a successful Head Chef will also have various prerequisite skills and qualifications that can include: - The ability to constantly...
-
Food Service Channel Head
6 months ago
Jeddah, Saudi Arabia Upfield Full time**Turning Taste into Triumph: Leading Food Service Sales to Savory Success!** Location: Jeddah, Saudi Arabia **About the position** We have an excellent opportunity available for an experienced Food Service Channel Head to make a difference at Upfield in the strategically important market of Saudi Arabia. This Country is the priority market for Upfield in...
-
Head of Hsse Cluster
8 months ago
Jeddah, Saudi Arabia Nomac Full time**Job Purpose** To lead, manage, monitor and report the implementation and assurance of HSSE policies and standards for all projects in the cluster/country to ensure overall protection of the assets and personnel against any HSSE risk and strict adherence to HSSE compliance standards set by ACWA Power and regulatory authorities. **Reporting Line** The...
-
Head of Hsse Ksa
8 months ago
Jeddah, Saudi Arabia Nomac Full time**Reporting Line** The Head of HSSE KSA (Deputy Operations) will report to the Head of HSSE BU and Head of GEO. **Job Purpose** To lead, manage, monitor and report the implementation and assurance of HSSE policies and standards for all activities in the GEO to ensure overall protection of the assets (plants and offices) and personnel against any HSSE risk...
-
Head Chef
8 months ago
Jeddah, Saudi Arabia Rahal National Co. For Services Ltd. Full time**Job description** The head chef, who is also known as the executive chef or chef manager, is someone responsible for all activities in the kitchen. His/her job description entails oversees everything going in and out of the kitchen. It is pertinent that whoever holds this position is able to maintain control of the kitchen Ability to...
-
Head Chef
6 months ago
Jeddah, Saudi Arabia The First Group Full timeOverview: Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end...
-
Head Waiter
8 months ago
Jeddah, Saudi Arabia vikchen Full timeHead waiters typically manage general kitchen activities and ensure efficient food service. They discuss menus with their teams and supervise the quality of ingredients to meet customer satisfaction. Good food service involves managing a busy dining area or event to serve customers effectively with quality food. It also includes maintaining a neat customer...
-
National government Services Manager
6 months ago
Jeddah, Saudi Arabia Al-Futtaim Full timeEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across...
-
Head Chef
6 months ago
Jeddah, Saudi Arabia Habitat hotel All Suites Full timeDuties and responsibilities: - Produce high quality plates both design and taste wise. **Ensure that the kitchen operates in a timely way that meets our quality standards.**: - Resourcefully solve any issues that arise and seize control of any problematic situation. - Manage and train kitchen staff, establish working schedule and assess staff’s...
-
Head Chef
6 months ago
Jeddah, Saudi Arabia Talent Pal Full time**ob description** A head chef is employed to manage the kitchen, so it is essential that they have years of experience in both cooking and in a leadership role before being hired as a head chef. Typically, at least five years of relevant experience in a professional kitchen is required for the role. Most head chefs start as kitchenhands before working...
-
Head, Environmental Services
6 months ago
Jeddah, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full timePlans, organizes, staffs, coordinates, and directs the overall activities of Environmental Services to ensure a clean, pest-free environment, adequate supplies of hygienically clean linen, and ensures an environmentally/friendly waste management practices. **Essential Responsibilities and Duties**: 1. Plans, organizes, and directs the Department's overall...
-
Business Head
8 months ago
Jeddah, Saudi Arabia RecruitingSniper Full time**Company Overview**: RecruitingSniper is a fast-growing Ed Tech startup operating in the Technology, Information, and Internet industry. We are building India's first 'asset light university' - a full stack employability-led EdTech platform that focuses on providing quality education and a well-paying job for individuals from the lower middle-income class...
-
Head of Franchise
8 months ago
Jeddah, Saudi Arabia Antal International Full time**Role Overview**: The Head of the Franchise will spearhead the development and execution of the franchise strategy, transforming the company into a household name in automotive care and making it a preferred route to entrepreneurship amongst the Saudi youth. This role requires a blend of strategic thinking, demonstrable franchise management expertise, a...
-
National government Services Manager
6 months ago
Jeddah, Saudi Arabia Talent Pal Full timeEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across...
-
Cluster Director of Operations
6 months ago
Jeddah, Saudi Arabia Hilton Full timeCluster Director of Operations A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. **What will I be doing?** As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of...
-
Head of Growth- Ofr
6 months ago
Jeddah, Saudi Arabia DHL Full time**Head of Growth - Ocean Freight (OFR)** Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste...
-
Head of Advertising
8 months ago
Jeddah, Saudi Arabia Antal International Full timeThe Head of Advertising will spearhead our advertising efforts, implementing agile methodologies and aggressive strategies to ensure campaigns are impactful and align with both internal and external objectives. **Key Responsibilities**: - Lead the agency from operations, P&L and business development angles. - Develop and execute forward-thinking...
-
Head of Sales
1 month ago
Jeddah, Saudi Arabia CV-Library Full timeWe are recruiting a Head of Sales on behalf of our client, a well-established dealer group in Saudi Arabia, with ambitious plans to sell over 7,000 vehicles annually, spanning retail and fleet sales. As Sales Director, you will play a pivotal role in driving sales growth, leading teams to success, and structuring operations in a competitive market. This is...