Chief Commercial Officer

1 month ago

الدمام, Saudi Arabia TalentJar Full time

The Chief Commercial Officer (CCO) will be responsible for overseeing all commercial activities, including sales, marketing, customer experience, partnerships, and revenue growth, with a strong focus on promoting and expanding Sharia-compliant financial products. The CCO will drive business development, strategic partnerships, and product commercialization to ensure the institution’s market leadership in the non-bank financial services sector while adhering to Islamic finance principles. This executive will lead efforts to maximize revenue streams, enhance customer satisfaction, and build a strong, sustainable brand presence in the competitive financial market of Saudi Arabia.

**Commercial Strategy & Leadership**
- Develop and execute the overall commercial strategy for the institution, ensuring alignment with the company’s long-term goals and vision, including a specific focus on expanding Sharia-compliant products and services.
- Lead the sales, marketing, and business development teams to achieve revenue targets, market share growth, and the successful promotion of Sharia-compliant offerings.
- Monitor and assess the effectiveness of commercial strategies, adjusting as necessary to maximize results.

**Customer Acquisition and Retention**
- Oversee the development and implementation of customer acquisition strategies to attract and retain clients.
- Develop and execute customer retention programs focused on delivering superior service and value.
- Lead initiatives to improve the customer experience across all touchpoints, ensuring the institution’s products and services meet the needs of customers.

**Product Development & Digital Innovation**
- Lead the development and commercialization of new products designed for the digital landscape.
- Work with technology and compliance teams to ensure that all digital products and platforms are designed and marketed in full compliance with applicable regulations.
- Champion innovation in the digital space by leveraging the latest technologies (AI, and mobile tech) to create products that meet the needs of modern consumers.

**Marketing & Brand Development**
- Direct the institution’s marketing strategy, including digital marketing, traditional advertising, and brand positioning efforts, ensuring alignment with both financial and product offerings.
- Ensure the brand is effectively represented in the marketplace and resonates with target audiences.
- Collaborate with the marketing team to implement integrated campaigns that increase awareness and drive business growth.

**Partnership & Strategic Alliance**
- Identify and pursue alliances, and partnerships that align with the institution’s goals of expanding products and services.
- Negotiate and manage key strategic partnerships to drive commercial success and enhance the reach of the institution’s finance products.

6. Market Intelligence & Competitive Analysis
- Monitor market trends, competitor activities, and customer feedback to inform strategic decision-making.
- Conduct in-depth analysis of market dynamics and competitor offerings to identify opportunities and threats within the Sharia-compliant financial services sector.
- Leverage data to identify growth opportunities, optimize pricing strategies, and improve product offerings.

**Leadership & Cross-functional Collaboration**
- Collaborate with the CEO, senior management, and department heads to ensure alignment between commercial strategies and company-wide initiatives.
- Work closely with technology, and operations teams to ensure the successful commercialization and delivery of products and services.
- Foster a culture of collaboration, innovation, and continuous improvement across the commercial and business development functions.
- Saudi National status is required
- 15+ years of experience in senior commercial roles within the financial services sector, ideally within banking, non-bank financial institutions, or fintech.
- Proven track record of successfully driving revenue growth, market share expansion, and customer acquisition, with experience in Sharia-compliant product offerings.
- Strong experience in managing commercial teams, sales, marketing, and customer experience functions, with a focus on Islamic finance solutions.
- In-depth knowledge of the Saudi Arabian financial services market, including regulatory considerations and local business culture.
- Experience collaborating with cross-functional teams in a fast-paced, dynamic environment.
- Analytical and data-driven mindset, with the ability to assess market dynamics and adjust strategies accordingly.
- Bachelor’s degree in Business Administration, Finance, Marketing, or a related field (MBA or other advanced degrees are a plus).
- Solid understanding of digital channels, marketing, branding, and customer experience strategies within the financial services industry.

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