Cloud Support Engineer

22 hours ago


المملكة العربية السعودية, Saudi Arabia Ericsson Full time

**About this opportunity**

We are now looking for a Cloud Support Engineer that will provide technical service and support to our customers.

In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

The Support Expert typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.

As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are encouraged to travel internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.

Working as a Support Expert will require a broad knowledge within telecom and Datacom, covering both hardware, software, and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson.

The role more than often requires you to take on big responsibility and it is important that you can work independently.

**What you will do**
- Customer Service Request handling
- Provide preemptive solution to stabilize and optimize customer network
- Perform remote and on-site troubleshooting in customer network
- Handling of dedicated support
- Provide regular progress updates in the support system for each assigned support issue.
- Software Update Management (SUM) handling

**You will bring**
- Education: Bachelor degree or above in Telecommunication, Computer Science, Computer Networking etc...
- Min years of experience: 6-7 years’ experience on telecom or IT company
- Demonstrated ability on some or all: Virtualization, Cloud technologies (e.g., OpenStack), Linux OS knowledge, DB knowledge, TCP/IP networking concepts and packet analysis, HDS/infrastructure competence.
- Red Hat Openstack Knowledge is a plus
- Deep Knowledge of Linux including extensive Hands on and Administration to ensure customer satisfaction with the performance of installed systems by successful handling and reporting of all technical problems.
- Software Defined Networking (SDN) is a plus
- Experience in Cloud Operation based on Openstack and SDN is a plus

**What´s in it for you?**

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

**What happens once you apply?**

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact-based decisions are important, and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Saudi Arabia (SA) || Saudi Arabia : Riyadh : Riyadh || Saudi Arabia : Makkah : Jeddah
Req ID: 690724


  • Cloud Engineer

    1 week ago


    المملكة العربية السعودية, Saudi Arabia Paymentology Full time

    As a Cloud Infrastructure Engineer at Paymentology, you'll be working closely with the entire technical team to build enterprise-level, highly scalable, highly secure financial processing systems that power tens of millions of transactions and tie them to web, mobile and API interfaces that make it easy for people to issue, redeem and reconcile prepaid cards...


  • المملكة العربية السعودية, Saudi Arabia Oracle Full time

    Account Cloud Engineer EMEA-TCE-22000FJI **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** **Do you enjoy working with people and creating unique experiences?** We believe the ability to engage with people, communicate an idea and convince stakeholders is key to success. Together with...


  • المملكة العربية السعودية, Saudi Arabia EITACIES Full time

    RESPONSIBILITIES - Lead and grow an effective Cloud Infrastructure team and serve as a SPOC for all Cloud Infrastructure and Platform related questions & Issues. - Define strategy, vision, and roadmap to build and operate self-service Infrastructure (IaaS) & Platform (PaaS) at scale. - Determine and develop architectural approaches and Infrastructure...


  • المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    **Application Support Engineer**: **What to Expect**: - Develop and execute SQL queries to extract and manipulate data from databases. - Monitor and maintain web servers and API integrations, ensuring smooth functioning and responsiveness. - Collaborate with developers and cross-functional teams to identify and resolve technical issues. - Document technical...

  • Head of Cloud Storage

    3 weeks ago


    المملكة العربية السعودية, Saudi Arabia Salla Full time

    We are seeking a highly experienced and strategic head of Cloud Storage to lead our dynamic team. **Responsibilities**: - **Strategic Leadership**: Direct and enhance the strategy for our cloud storage infrastructure to support exponential data growth and dynamic business needs. - **Advanced Technical Management**: Oversee the design and operation of...

  • Support Engineer

    1 day ago


    المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    **Dubai**: **Company Description**: ***Job Description****: Aforza is looking for a talented Support Engineer to the first point of contact for customers experiencing challenges using our products. As a Support Engineer, you will have an intimate technical and functional understanding of the Aforza platform and work closely with customers to solve their...


  • المملكة العربية السعودية, Saudi Arabia Alraedah Finance Full time

    **Senior IT Support Engineer** **Description** Alraedah Finance is looking for an enthusiastic, experienced, Professional, self - motivated Senior IT Support Engineer This is a full-time position based in RIYADH, starting as soon as possible. **Major Responsibilities** - Mobilization - Imaging and provision of Alraedah computers, mobile phones and 2FA. -...

  • Solution Architect

    4 days ago


    المملكة العربية السعودية, Saudi Arabia IBM Full time

    **Introduction** Technology sales at IBM is evolving it's way of working to break beyond boundaries with innovative approaches. Preferring to 'show' vs. 'tell', Client Engineering co-creates with prospective customers, in real-time, on solutions to their hardest business challenges. As a Solution Architect within Client Engineering, you'll be a key player...


  • المملكة العربية السعودية, Saudi Arabia TRT GLOBAL SOLUTIONS PHILIPPINES INC. Full time

    **Position**:           Associate Field Engineer **Location**: Field Work **Requirements**: - Training and Certification would be an advantage. Hardware Certification on Various Hardware platforms - Strong understanding of Windows/Unix fundamentals - AIX - IBM Certified System Expert - IBM Storage - IBM Certified Specialist - Midrange...


  • المملكة العربية السعودية, Saudi Arabia Logicom Group Full time

    **Job Overview** The IBM Software Presales Engineer is the technical expert in the IBM Software Technologies, Solutions and Applications portfolio. **Duties & Responsibilities** - Hold and retain, up-to-date technical expertise and certifications of the core IBM Software Technology, Solutions and Applications portfolio (on premise and on Cloud). - Lead the...


  • المملكة العربية السعودية, Saudi Arabia Oracle Full time

    Oracle Finance Presales solutions Engineer (Public sector)-2200012W **Applicants are required to read, write, and speak the following languages**: English, Arabic **Preferred Qualifications** **SHAPE TOMORROW, TODAY**: What if you could shape the way companies drive and increase their business success by introducing ground-breaking Cloud solutions in an...


  • المملكة العربية السعودية, Saudi Arabia Paymentology Full time

    As a driven and ambitious System and Infrastructure Engineer, you will be joining a dynamic team of likeminded professionals and will deliver your expert knowledge and support to our Paymentology Infrastructure. The infrastructure of Paymentology is a globally diverse mix of Data Centres and Public Clouds and you have an amazing opportunity to get hands on...

  • Oracle Dba Engineer

    22 hours ago


    المملكة العربية السعودية, Saudi Arabia Ericsson Full time

    **About this opportunity!** We are now looking for oracle database engineer provides technical support for Exadata middleware products with a focus on oracle SOA suite, oracle OSB and monitoring solutions like oracle enterprise manger cloud control The role focuses on implementing design, audit and optimization of services, where you will be accountable...

  • Data Engineer

    4 weeks ago


    المملكة العربية السعودية, Saudi Arabia Duncan & Ross Full time

    **Responsibilities**: - Design, develop, and maintain scalable big data solutions using Spark, Python, Scala, and/or Java. - Implement efficient ETL processes to extract, transform, and load data from various sources into our data infrastructure. - Collaborate with cross-functional teams to understand data requirements and design appropriate data models. -...

  • Senior Engineer

    1 day ago


    المملكة العربية السعودية, Saudi Arabia Microland Full time

    Additional details **Level** - P1**Requirement location** - Saudi Arabia - Riyadh**Number of Position** - 1**Employment type** - EPD**Cluster/Group** - Microland Delivery**Business Unit** - EMEA**Department** - Service Desk & Service Mgmt.**Job Description**: Required Skill Technology - End User Issues|Printer+Scanner+Outoook+MS Office+Applications Process...


  • المملكة العربية السعودية, Saudi Arabia CrowdStrike Full time

    #WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a...


  • المملكة العربية السعودية, Saudi Arabia Ninja Full time

    Welcome to Ninja, where we believe that we are shaping the future. Ninja is the future of the dark stores in the MENA region. At Ninja, we strive for excellence and innovation in everything we do. As a Senior DevOps Engineer, you will play a crucial role in designing and implementing the infrastructure and tools needed to ensure the smooth operation and...


  • المملكة العربية السعودية, Saudi Arabia Giza Systems EG Full time

    Works on problems/projects of moderately complex scope. - Evaluates unique circumstances and makes recommendations. - Exercises independent judgment within defined practices and procedures to determine appropriate action. - Participate in customer and internal projects, including transformation. - Contribute to projects from own responsibility area - Resolve...

  • Big Data Engineer

    3 weeks ago


    المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    ClearPeaks is a specialist consulting firm delivering services and solutions in “Everything Data” - Business Intelligence, Advanced Analytics, Big Data & Cloud, and Web & Mobile Applications. Founded in 2000, we have been a trusted partner to our customers in over 15 industry verticals and functional areas, with operations spanning Europe, Middle East,...

  • Sr Systems Engineer

    4 weeks ago


    المملكة العربية السعودية, Saudi Arabia A10 Networks Full time

    Job Title: Senior System Engineer Location: Riyadh, Saudi Arabia **Responsibilities**: - Collaborate with clients to understand their business requirements and technical challenges, and recommend suitable solutions leveraging A10 Networks' products - Provide technical and sales support for accounts and channel in assigned territory - Assist in designing...