Reservations Agent

2 months ago


الرياض, Saudi Arabia Marriott International, Inc Full time

**Additional Information**
**Job Number**24192858
**Job Category**Reservations
**Location**Courtyard Riyadh Northern Ring Road, Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia, Saudi Arabia, 11491
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

***

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.


  • Reservations Agent

    2 months ago


    الرياض, Saudi Arabia AccorHotel Full time

    **Company Description** Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth** The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but...

  • Reservations Agent

    1 week ago


    الرياض, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** **Job Number**24219400 **Job Category**Reservations **Location**The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia, 11493 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or...

  • Reservations Agent

    2 months ago


    الرياض, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** **Job Number**24195735 **Job Category**Reservations **Location**Riyadh Marriott Hotel, 8333 King Saud Road, Riyadh, Saudi Arabia, Saudi Arabia, 12622 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....

  • Travel Agent

    7 days ago


    الرياض, Saudi Arabia WTC Full time

    **Role Description** This is a full-time on-site role for a Travel Agent at World Traveler in Riyadh Region. The Travel Agent will be responsible for making travel arrangements, handling reservations, providing customer service. **Qualifications** - Reservations and Travel Arrangements skills - Customer Service and Sales skills - Excellent communication...

  • Reservations Agent

    2 months ago


    الرياض, Saudi Arabia MOVENPICK Full time

    **Company Description** Mövenpick Hotels & Residences is in the “moments” business. We’re intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a...

  • Mgr-reservations

    1 week ago


    الرياض, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** **Job Number**24219318 **Job Category**Reservations **Location**Courtyard Riyadh Olaya, 2759 Olaya District, Moussa Bin Nussair Street, Riyadh, Saudi Arabia, Saudi Arabia, 11333 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of reservations...


  • الرياض, Saudi Arabia Hilton Full time

    Assistant Reservation Manager An Assistant Reservation Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. **What will I be doing?** As Assistant Reservation Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing...

  • Mgr-reservation Sales

    2 months ago


    الرياض, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** **Job Number**24195727 **Job Category**Reservations **Location**Riyadh Marriott Hotel, 8333 King Saud Road, Riyadh, Saudi Arabia, Saudi Arabia, 12622 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of reservations sales-related opportunities....

  • Reservation Agent

    2 months ago


    الرياض, Saudi Arabia Mandarin Oriental Hotel Group Full time

    **Responsibilities**: - _General: _ - It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures. - The MOHG Code of Conduct requires that all business activities and decisions comply with the general law, including all rules, regulations, and other requirements. - It is part of your role and...

  • Customer Sales

    3 months ago


    الرياض, Saudi Arabia The Emirates Group Full time

    Job Purpose: Coach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual, retail office and network targets and Commercial objectives. Job Outline: - Lead the day to day operations of the team and ensure that all customers are provided with excellent customer service. Ensure...


  • الرياض, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** **Job Number**23150017 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Riyadh Hotel & Towers, Junction of King Fahad and King Abdullah Road, Riyadh, Saudi Arabia, Saudi Arabia, 11623 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Organize and coordinate group...

  • Concierge Agent

    3 months ago


    الرياض, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24167412 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to guest requests for special arrangements or services (e.g.,...

  • Call Center Agent

    2 months ago


    الرياض, Saudi Arabia Mandarin Oriental Hotel Group Full time

    **Responsibilities**: - To carry out any additional duties requested by management, related to hotel operational activities. - Answer hotel’s main telephone number and connect guest and colleagues to the correct telephone extension. - Greet all callers with warm and sincere greeting. - To carry out wake-up call procedures to perfection and maintain...

  • Concierge Agent

    2 months ago


    الرياض, Saudi Arabia Mandarin Oriental Hotel Group Full time

    **Responsibilities**: - Create focused conversations with guests which identify their personal preferences. - Be proactive and anticipate the complete requirements of each guest in order to make their unique experience memorable. - Act as a hotel “ambassador” at all times. - Takes care of the safe keys and other keys assigned to the Concierge Desk. -...

  • Sales Support, Ksa

    3 months ago


    الرياض, Saudi Arabia Sabre Full time

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...


  • الرياض, Saudi Arabia Sabre Full time

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...

  • Concierge Agent

    2 months ago


    الرياض, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** **Job Number**24094753 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia, 12912 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Respond to guest requests for special arrangements or services...

  • General Manager Ksa

    4 months ago


    الرياض, Saudi Arabia Talent Pal Full time

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...

  • Front Desk Agent

    2 months ago


    الرياض, Saudi Arabia SOFITEL Full time

    **Company Description** Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth** The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but...