Agent-guest Services-lead
2 months ago
**Additional Information**
**Job Number**23150017
**Job Category**Rooms & Guest Services Operations
**Location**Sheraton Riyadh Hotel & Towers, Junction of King Fahad and King Abdullah Road, Riyadh, Saudi Arabia, Saudi Arabia, 11623
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management
***
Organize and coordinate group check-in/pre-registration procedures. Sell a room/accommodation to guests without reservations. Anticipate sold-out situations, identify how many rooms are over-committed; obtain alternative accommodations for guests with reservations. Block rooms in the computer, identify designated requirements. Perform duplicate reservation checks. Run and check daily reports/contingency lists. Supply guests with directions and information. Answer, record, and process all guest, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Issue safe deposit boxes. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
Assist management in motivating and coaching employees; serve as a departmental role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time. Enter and locate information using computers/POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
-
Call Center Agent
2 months ago
الرياض, Saudi Arabia Hilton Full timeCall Center Agent A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional...
-
Front Office Agent
4 months ago
الرياض, Saudi Arabia Hilton Full timeFront Office Agent A Front Office Coordinator assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. **What will I be doing?** As Front Office Coordinator, you will assist in daily Front Office operations and work with customers and Guests to serve their needs...
-
Customer Service Agent
4 months ago
الرياض, Saudi Arabia شركة جدارات اليناء المحدودة Full timeJob Title: Customer Service Agent Location: Saudi Arabia Key Responsibilities: - Resolve customer issues and complaints efficiently, ensuring customer satisfaction. - Provide product and service information to customers. - Maintain detailed and accurate customer records in our system. - Collaborate with other departments to ensure smooth customer...
-
Guest Service Agent
2 months ago
الرياض, Saudi Arabia Hyper space Arabia Full timeHyperSpace is a Dubai/Riyadh based future forward entertainment company, building a new format of location based entertainment linking physical and digital experience and customer engagement. Our parks sit at the convergence of social media arena and real world video game, engaging our audience meaningfully through an IRL physical experience and through...
-
Reservations Agent
2 months ago
الرياض, Saudi Arabia Marriott International, Inc Full time**Additional Information** **Job Number**24192858 **Job Category**Reservations **Location**Courtyard Riyadh Northern Ring Road, Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia, Saudi Arabia, 11491 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and...
-
Guest Services Host
1 week ago
الرياض, Saudi Arabia THA Staffing Full time**Responsibilities**: - Greet guests upon arrival and provide assistance with inquiries and requests. - Manage front desk operations, ensuring a smooth check-in and check-out process for guests. - Maintain a clean and welcoming reception area by organizing and tidying up. - Assist in coordinating guest services and ensuring their needs are met promptly. -...
-
Reservations Agent
1 week ago
الرياض, Saudi Arabia Marriott International, Inc Full time**Additional Information** **Job Number**24219400 **Job Category**Reservations **Location**The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia, 11493 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or...
-
Reservations Agent
2 months ago
الرياض, Saudi Arabia Marriott International, Inc Full time**Additional Information** **Job Number**24195735 **Job Category**Reservations **Location**Riyadh Marriott Hotel, 8333 King Saud Road, Riyadh, Saudi Arabia, Saudi Arabia, 12622 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....
-
Customer Service Agent
1 month ago
الرياض, Saudi Arabia Jet Aviation AG Full time**Customer Service Agent**: - Location: SA, Riyadh- Flexible Work Arrangement: Onsite- Job Category: Customer Standards & Services- Career Level: Professional- Requisition Id: 3341**Position Summary**: Primarily responsible for providing excellent professional services to customer by utilizing excellent, in-depth knowledge of company services **Main...
-
Travel Agent
7 days ago
الرياض, Saudi Arabia WTC Full time**Role Description** This is a full-time on-site role for a Travel Agent at World Traveler in Riyadh Region. The Travel Agent will be responsible for making travel arrangements, handling reservations, providing customer service. **Qualifications** - Reservations and Travel Arrangements skills - Customer Service and Sales skills - Excellent communication...
-
Guest Relation Agent
2 months ago
الرياض, Saudi Arabia Marriott International, Inc Full time**Additional Information** **Job Number**24185320 **Job Category**Rooms & Guest Services Operations **Location**Courtyard Riyadh Northern Ring Road, Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia, Saudi Arabia, 11491 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about...
-
Night Manager
1 month ago
الرياض, Saudi Arabia Hilton Full timeNight Manager - Saudi Only A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...
-
Senior Airport Services Agent
2 months ago
الرياض, Saudi Arabia Qatar Airways Full timeAbout the Role: An exciting opportunity to join the Qatar Airways Outstations Team to support our operations in Riyadh, Kingdom of Saudi Arabia. we are currently recruiting for the role of Senior Airport Services Agent in Ground Services. The successful applicant will be responsible for providing quality service to passengers in respect to check-in,...
-
Guest Service Expert
2 months ago
الرياض, Saudi Arabia Marriott International, Inc Full time**Additional Information** **Job Number**24189732 **Job Category**Food and Beverage & Culinary **Location**Courtyard Riyadh Northern Ring Road, Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia, Saudi Arabia, 11491 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about putting...
-
Guest Services Associate I
2 months ago
الرياض, Saudi Arabia Marriott International, Inc Full time**Additional Information**Saudi National **Job Number**24185852 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Riyadh Hotel & Towers, Junction of King Fahad and King Abdullah Road, Riyadh, Saudi Arabia, Saudi Arabia, 11623 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins,...
-
Contact Center Agent
1 month ago
الرياض, Saudi Arabia webook.com Full timeDo you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average. Were looking for a **Contact Center Agent.** Key Responsibilities: - Handle contact center departments inbound and outbound calls including Sales and...
-
Reservations Agent
2 months ago
الرياض, Saudi Arabia AccorHotel Full time**Company Description** Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth** The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but...
-
Supervisor-guest Service
4 months ago
الرياض, Saudi Arabia Marriott International, Inc Full time**หมายเลขงาน** 24152526 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Sheraton Riyadh Hotel & Towers, Junction of King Fahad and King Abdullah Road, Riyadh, Saudi Arabia, Saudi Arabia ดูบนแผนที่ **ตารางการทำงาน**...
-
Line & Ramp Services Agent
3 weeks ago
الرياض, Saudi Arabia Jet Aviation AG Full time**Line & Ramp Services Agent**: - Location: SA, Riyadh - Flexible Work Arrangement: Onsite - Job Category: Fixed Base Operations (FBO) - Career Level: Professional - Requisition Id: 3384 **Position Summary**: Provide the services in the ramp side **Minimum Requirements**: - High school certificate with 2 years experience as a Ramp serviceman. - Medical...
-
Guest Service-bus Driver
2 weeks ago
الرياض, Saudi Arabia Marriott International, Inc Full time**Additional Information** **Job Number**24218237 **Job Category**Rooms & Guest Services Operations **Location**Four Points by Sheraton Riyadh Khaldia, Imam Faisal Bin Turki Street, Riyadh, Saudi Arabia, Saudi Arabia, 11421 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Transport guests to/from assigned destinations using...