Call Center Agent

Call Center Agent A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional...

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average. Were looking for a **Contact Center Agent.** Key Responsibilities: - Handle contact center departments inbound and outbound calls including Sales and...

Job Title: Contact Center Agent - (Bilingual - English and Arabic ) Job Description This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers. Essential Functions/Core Responsibilities: **Receive in-bound calls from customers, prospects and...

**Responsibilities**: - To carry out any additional duties requested by management, related to hotel operational activities. - Answer hotel’s main telephone number and connect guest and colleagues to the correct telephone extension. - Greet all callers with warm and sincere greeting. - To carry out wake-up call procedures to perfection and maintain...

**Company Description** Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth** The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but...

Premium Solutions Consultancy is hiring on behalf of a leading group of companies in KSA - NEOM PROJECT (The line). Position: Contract Center Specialist Location: Saudi Arabia. Project Name: NEOM PROJECT (The line). **Role Purposes: -** Working as part of the FM Contact Centre of NEOM Facilities Management; the role is to work as Contact Centre...

**Job Summary**: We are looking for a skilled and proactive Workforce Management (WFM) Specialist to join our BPO Contact Center team. The WFM Specialist will be responsible for optimizing contact center staffing levels, ensuring that we meet customer service goals while controlling operational costs. This role involves creating, managing, and executing...

Assist in evaluating and monitoring call quality to ensure adherence to company standards. - Provide constructive feedback to call center agents based on call evaluations. - Support the preparation of quality reports and performance analysis. - Participate in team meetings and training sessions to understand call center operations. - Collaborate with team...

The Quality Control Specialist ensures exceptional customer service by monitoring agent interactions and providing feedback. This role focuses on enhancing performance, improving customer satisfaction, and implementing quality assurance initiatives for continuous improvement **Key Accountabilities**: - Monitor and evaluate customer interactions across...

The Role **Requirements**: - 1-3 years’ experience in a call centre environment or in a customer service support role - Good knowledge of IT systems and CRM systems - Knowledge of customer service practices and principles - Good knowledge of English and Arabic About the company

**Responsibilities include, but are not limited to**: - Ensure that our patient direct staff provide consistent, superior customer service. - Build and maintain a positive working environment that attracts and retains high-quality patient service staff. - Ensure that patients’ questions and issues are resolved properly and quickly. - Instruct patients via...

Identify and analyse user requirements - Aware of development practices, technologies, and security implications - Write well-designed, efficient, secure code - Review, test and debug team members’ code - Manage deployment of CVP components across cisco servers - Knowledge of software unit testing and integration testing practices,...

Riyadh, Saudi Arabia - Tech Hiring - 3110023 **_Do_** - **HelpDesk - Call Center Agent**: **Job Scope**: - 2-4 years of relevant experience in same positions - Log the enquiry as HD ticket and ensure ticket is categorized, prioritized, and assigned correctly. - Capture adequate information for the ticket from the user for L1/L2/L3 team to troubleshoot the...

Saudi National Only. - Bachelor’s degree or equivalent professional experience in security - 4 years experience of physical security management - Fluent in Arabic and English. Amazon Web Services (AWS) is looking to hire a highly motivated, customer-obsessed professional to provide hands-on support to our Data Center Security team across Saudi Cluster. As...

Bachelor’s degree or equivalent professional experience in security - 4 years experience of physical security management Amazon Web Services (AWS) is looking to hire a highly motivated, customer-obsessed professional to provide hands-on support to our Data Center Security team across Saudi Cluster. As a Data Center Security Manager (DSM), you will be...

IHR seeking **B2B - Business Development Executive** who is excited for professional and financial growth. If you’re well-experienced in Contact Centres & Customer Experience industry career and ready to make an impact in a fast-growing organization, this is your chance to shine. You’ll have the opportunity to build and grow your pipeline, close deals,...

**Data Management & Reporting**: - Design, develop, and maintain Management Information System (MIS) reports to provide insights into key performance indicators (KPIs) for contact center operations. - Generate daily, weekly, and monthly reports on metrics such as service levels, agent performance, customer satisfaction, and operational efficiency. - Ensure...

**Company Description** Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth** The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but...

**Employment Type**: Freelance Position (40hrs a week) Duration: 6 Weeks (potential extension) **About Us**: Sanabil Venture Studio, a partnership between Sanabil Investments and Stryber, merges top-tier talent, seasoned founders, and robust funding to propel startups to unicorn status. Leveraging a blend of industry, technology, and startup expertise, we...

Bachelor's degree in engineering, project management, construction management or similar technical focus - Knowledge of mechanical systems (Mechanical, HVAC systems, Controls) - Knowledge of key electrical competencies and theory AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words,...