Senior Ivr Developer

3 weeks ago


الرياض, Saudi Arabia TAWANTECH Full time

Identify and analyse user requirements
- Aware of development practices, technologies, and security implications
- Write well-designed, efficient, secure code
- Review, test and debug team members’ code
- Manage deployment of CVP components across cisco servers
- Knowledge of software unit testing and integration testing practices, procedures

**Requirements**:
**EXPERIENCE**

Up-to-date knowledge of JAVA and web technologies

**Technical expertise**:

- Skills in designing, developing and implementing Cisco CVP (Customer Voice Portal) & ICM IVR scripts
- Scripting knowledge for creating a new call flow and should have good understanding in the modification of existing scripts
- Knowledge in the following areas: Call Control, Multimedia Contact Centers, Skillgroup & agent mapping, and IVR Scripts
- Technical understanding in VXML, SSML, XML, JAVA, JavaScript, Rest APIs, Portals, Database architecture, etc.
- Java/JEE, Web Development Experience

**SKILLS**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and skills required.
- Experience of small/medium sized teams.
- Good problem solving skills. Strong and proven interviewing and workshop facilitation skills specific to the collection and analysis of functional and technical system requirements. Ability to well estimate time frames needed for implementation. Good designing skills. Good communication skills.

**QUALIFICATIONS**
- Bachelor's Degree required in Computer Science or equivalent (a combination of education and experience will be considered). High level of English interpersonal skills and communication skills both written and oral.



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