IT Support Technician

3 days ago


المملكة العربية السعودية, Saudi Arabia Parsons Full time

Ready to put your IT skills to work on urban construction projects? Are you great with people and have willingness to work hard to get the job done? Parsons is now hiring an IT Support Technician

**POSITION OVERVIEW**:
**SPECIFIC RESPONSIBILITIES**:

- Provides in-person or remote technical support for the installation, repair and preventive maintenance of personal computers, individual workstations and related software and hardware. Server support, Network support, Local Voice system and PDA (BB/ iPhone) support. Assist with project mobilization activities; may work with projects related to IT infrastructure as directed.
- Provides regular support in modifying, upgrading or enhancing existing standard hardware and software for individual end users or for small work groups. May work with other End User Support team members to implement more complex modifications, upgrades or enhancements to individual workstations or for large work groups. Proficient in written communication in English and should be able to independently correspond with various Service Providers and External clients in resolving issues or requesting services.
- Troubleshoots moderately complex software and hardware questions, issues, problems and failures. Activities include recognition, research, isolation, resolution and follow-up actions.
- Screens, analyzes and diagnoses issues arising from internal inquiries and work requests related to maintenance of personal computers, individual workstations and associated hardware and software. Refers more complex issues, questions and problems to a higher level staff member for disposition and resolution. May identify and refer network problems related to personal desktop computers to appropriate Parsons IT organizations. Excellent analytical, problem solving, decision making skills
- Regularly follows up with end users to ensure that questions, issues and problems have been resolved to the user’s satisfaction. Works with end users to assure they know and follow Parsons IT standards, policies and procedures. May provide informal training and feedback to end users.
- Assures that all activities are documented and reported according to Parsons and IS standards. Responsible to meet the Parsons IT Core and Internal Process Metrics. Log/update/resolve/close assigned Incident/Problem tickets. Compliance with and implementation of industry standard IT operations, policies and procedures related to incident, problem, change and risk management as well as disaster recovery.
- Maintains a good general knowledge of the MIS environment and the technologies associated with individual computers, workstations, software and associated hardware.
- Performs the regular activities required to set up standard personal computing hardware, software and services for individual Parsons employees and to answer initial questions regarding the hardware and software configuration. Maintain the local IT Hardware. Responsible for H/W and S/W receiving on delivery from vendors. Maintains knowledge of current trends in the development of end user hardware and software.
- Assists with project mobilization activities; May assist with the installation, implementation and use of IT infrastructure hardware as directed.
- Performs other responsibilities associated with this position that may be appropriate.

**PREFERRED EDUCATION/EXPERIENCE**:
Bachelor's in Information Technology and 2-4 years of related work experience providing support to end users, working in an IT support role or working in the MIS environment (or an equivalent combination of work experience and education).

**Certifications**:
Microsoft Certified Professional (MCP) required.

**SKILLS/COMPETENCIES**:
Knowledge of the MIS environment and a full functional knowledge of the assigned area.

Good customer service skills.

Ability to identify, analyze and resolve common technical issues, questions and problems with standard workstation, hardware and software configurations.

Driving License is very much preferable.

**Minimum Clearance Required to Start**:
Not Applicable/None

Parsons is an equal opportunity employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran.


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