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Sales Manager

2 months ago

المملكة العربية السعودية, Saudi Arabia Microsoft Full time

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

**Responsibilities**:
**People Management**
- Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
- Model - Live our culture; Embody our values; Practice our leadership principles.
- Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
- Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

**Driving Business Growth by Customer and Partner Obsession**
- Actively maintains and leverages a comprehensive understanding of their customers' business needs, strategies, and priorities within the portfolio. Coaches team(s) to anticipate their customers' needs and to educate customers on positioning Microsoft products and services to increase customer budget. Directs team(s) to translate features into customer business impact and outcomes that accelerate the customer's digital presence. Manages the development of plans to offer targeted solutions that satisfy customers' key performance indicators (KPIs) and align the right partner solutions for customer and industry needs.
- Leads digital transformation efforts across accounts to drive business outcomes and create business value for customers across the customer set. Empowers their team(s) to field innovative ideas that showcase the value of digital transformation and provides guidance related to the execution of such transformation. Enables team members to leverage corporate resources, engages cross-industry resources, and removes internal blockers to drive customer transformation. Ensures line-of-business wins are captured (e.g., testimonials), referenced, and

socialized across teams to identify best practices and align digital transformation strategies. Facilitates full alignment between teams in order to execute effectively.
- Empowers virtual teams to define strategies, objectives, and a rhythm of business (ROB) for account planning across the customer set, clearly articulating standards and priorities. Directs and coaches team(s) or manager(s) where and how to invest account management resources and other stakeholders. Oversees and directs maintenance of periodic coaching rhythm with sellers. Coaches, inspires, and influences engagements between internal and external senior decision makers on long-term business planning, the development of scalable strategic plans, and anticipating customer trends and needs across aggregate accounts.
- Directs long-term customer satisfaction growth and maintenance strategies. Drives business portfolio management to contribute to overall business growth. Manages relationships with customer stakeholders and the collection of feedback (both formal and informal) within the portfolio to identify and understand the drivers of satisfaction and/or dissatisfaction. Holds team(s) accountable for customer (dis)satisfaction issues and coaches them to resolve those issues. Ensures key stakeholders are aligned with success measures across teams and track progress against plans, orchestrates internal and external resources to anticipate customer satisfaction issues, determine the root cause of problems, remove blockers, and establish recovery action plans to improve customer's overall experience.
- Directs the development and implementation of strategies for maximizing selling and customer add opportunities. Ensures plans highlight solutions to solving additional business and technology issues. Provides guidance on storytelling strategies to lead account conversations, evaluating account performance, developing short
- and long-term strategies, and acting upon optimization opportunities. Shares best practices and leverages expertise cross-functionally to identify and act on opportunities to drive growth, revenue, and adoption outside of the portfolio. Encourages and coaches team on how to exhaust all opportunities to develop relationships with new and existing customers.
- Ensures the development and execution of business planning by one or more sales teams, managing accounts within the portfolio, and holds their team(s) accountable for ensuring engagements yield high volume sales and consumption targets in alignment with plans, budgets, and forecasts. Shares industry insights and best practices for leading diverse cross-functional teams and ensures their team(s) coordinate with internal industry experts on account planning and execution. Directs team members to identify new business opportunities, drive account growth, and facilitate actions around to win big bets, while leveraging internal and/or external partners to scale business by emphasizing mutual

business growth, and coaches team through reporting account details back to business stakeholders.

**Business Excellence**
- Holds team accountable for forecasting expected sales revenue

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