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Sales Applications Support

4 weeks ago

Riyadh, Saudi Arabia Rawaj - Human Capital Management Full time

**The Company**:
Our Client is known for its diverse business interests ranging from automotive to investments and more. As we continue to expand our footprint and serve our clients, we are seeking a Sales Support Officer with a keen understanding of the investment landscape to bolster our sales operations and enhance client relations.

**What you will do**:

- Ensure support to business users for issues related to ISELL sales cycle without loss of sales due to system issues. Eg.
- Order Management
- CRM
- Roadnet
- Incentives and Commission
- Keep track of IT hardware used by the sales team (Eg. HHC, Printers, Docking stations, related accessories). This includes receipts from the supplier, issues and receipts by the sales team.
- Coordinate with internal servicing team and supplier for the Hardware repairs.
- Ensure HHCs are synchronizing to comm-servers either thru LAN, GPS or WIFI as not to affect sales operations.
- Responsible to keep documentation for asset’s finance auditing.
- Work as interface between BTD and sales department to resolve issues and communicate new business requirements.
- Act as first point of contact for all issues related to BTD for operations team linked to order to cash cycle.
- Should take initiatives to resolve sales user issues. Coordinate with BTD team to resolve the user issues with minimum loss of business.

**What they expect from you**:

- Bachelor's degree in Computer Science, Master's degree in Computer Science is advantageous.
- Minimum 3 years of experience in supporting Sales solutions and sales hardware management.
- Previous experience with MDM - SOTI.
- Skills in Oracle apps, Oracle/SQL database query techniques, and testing procedures.
- Deep understanding of sales cycles in the Consumer Packaged Goods (CPG) industry.
- Ability to provide technical guidance to developers for building custom objects.
- Effective written and verbal communication skills.
- Flexibility to work shifts and travel to remote locations as needed.