Cx Team Lead

2 months ago


الرياض, Saudi Arabia invygo Full time

**About invygo**

Founded in 2018 and headquartered in Dubai, invygo aims at simplifying the process of getting a car. With the success of our expansion to Saudi Arabia in 2021 and in Qatar in 2023, we have continued to grow our operations.

Being the first car subscription app of its kind in the region, we have a proven track record and an in-depth understanding of our customers' mobility needs.

Our app enables customers to own or subscribe to a car on a monthly basis without any hassle. Customers can commit for a minimum of 1 month with our monthly plans or 36 months with our Subscribe to Own service.

invygo's car subscription service is different from renting or buying a car. We offer the best of both worlds. Unlike renting, we don't require our customers to make a large deposit upfront. They can also choose the exact car model and features they want through our app, a benefit that rental companies don't offer. Buying a car comes with high up-front and maintenance costs, long-term commitment, registration and insurance charges. With invygo's Subscribe to Own plans, our customers pay an all-inclusive fee monthly without the additional paperwork and cost.

**At invygo, we empower our customers to access a car with no deposit or down payment, no long-term commitment, and the option to cancel their monthly subscription plans at any time through our seamless digital platform.**

**Key Responsibilities**:

- Manage and mentor the customer support team, ensuring performance targets are met such as customer satisfaction (CSAT), response time, and resolution time, implementing action plans for continuous improvement.
- Handle escalated customer issues and improve overall customer satisfaction.
- Identify and implement strategies to streamline workflows and improve efficiency.
- Analyze performance data to track KPIs and report insights to management.
- Lead onboarding and ongoing training to enhance team skills.

**Requirements**:
**Qualifications**:
Bachelor's degree in Business, Communications, or a related field. Equivalent experience may be considered.

**Experience**:

- Minimum of 3-5 years of experience in customer support or customer experience, with at least 2 years in a supervisory or leadership role.
- Experience in handling escalated customer inquiries and complex issues.
- Proven track record of improving customer satisfaction and operational efficiency.

**Skills**:

- Strong leadership and coaching abilities, with a focus on employee engagement and development.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities with the capacity to handle escalated situations calmly and effectively. Analytical mindset with the ability to interpret data and make informed decisions.
- Proficiency in customer support tools (e.g., Zendesk, Salesforce, Freshdesk) and CRMs.
- Ability to manage time effectively, prioritize tasks, and ensure deadlines are met.
- Knowledge of customer service principles and practices.


  • Business Analyst

    1 month ago


    الرياض, Saudi Arabia Lucidya Full time

    Key Responsibilities: - Analyze social media reports to uncover trends, sentiments, and areas of opportunity, transforming data insights into actionable recommendations for improving customer sentiment. - Collaborate with social media and media monitoring teams to ensure client reports are comprehensive and provide meaningful insights into customer...


  • الرياض, Saudi Arabia D360 Bank Full time

    Principal Application Architect (CX & Marketing Platforms) - Technology He/she will participate in architecture governance forums, ensuring that all architecture activities and deliverables are produced to a high quality and are consistent with existing D360's standards, policies, and strategies. He/she will look for opportunities for reuse and identify...

  • Channel Team Lead

    2 months ago


    الرياض, Saudi Arabia Afaq - Warehouse Branch Full time

    Bachelor's degree or equivalent, or 2+ years of Amazon experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience with planning, performance metrics, and process improvement - Advanced proficiency in written and verbal English and local language Amazon Worldwide Operations is the underlying fulfillment...

  • Calypso Team Lead

    2 months ago


    الرياض, Saudi Arabia Luxoft Full time

    Riyadh, Saudi Arabia Relocation friendly Calypso BCM Industry 24/09/2024 Req. VR-108346 **Project description**: **Responsibilities**: Investigate issues as and when they occur, participate in root cause analysis, and suggest and implement resolutions in a timely manner to prevent future occurrences of similar issues through incident and problem...


  • الرياض, Saudi Arabia Mozn Full time

    **Job Summary** Mozn is a rapidly growing technology firm revolutionizing the field of Artificial Intelligence and Data Science headquartered in Riyadh, Saudi Arabia and it’s working to realize Vision 2030 with a proven track record of excellence in supporting and growing the tech ecosystem in Saudi Arabia and the GCC region. Mozn is the trusted AI...

  • Team Lead

    6 days ago


    الرياض, Saudi Arabia MENA Consultant Full time

    **Location**: KSA. **Years of Experience**: 10 years of relevant experience. **Project Duration**: 1 year. **Language Requirements**:Fluency in English and Arabic (written and spoken). **Key Responsibilities**: - ** Project Leadership**: - Lead a multidisciplinary team to deliver the project's four phases, including analysis, benchmarking, guide...

  • Ict Team Lead

    1 month ago


    الرياض, Saudi Arabia Tafaseel Full time

    **Job Summary**: **Responsibilities**: - Lead and manage the ICT support team, ensuring efficient operation and high-quality service delivery. - Handle business-critical IT tasks and system improvements, driving faster and smarter business processes and enhancing employee productivity. - Respond to help desk requests for assistance from users experiencing...


  • الرياض, Saudi Arabia Northern Trust Corp. Full time

    About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring...


  • الرياض, Saudi Arabia Cisco Systems Full time

    **What You'll Do** As a CX Principal, you will play a crucial role in ensuring the successful adoption of Cisco technologies and services within our customer organizations, leading to value realization and business growth. You will be the primary CX point-of-contact for customers, taking end-to-end ownership. Your responsibilities will include: - Driving...

  • Pre-sales Consultant

    3 months ago


    الرياض, Saudi Arabia Lucidya Full time

    **Role Overview** As a Solution Consultant, you will play a crucial role in supporting our Account Executives and Account Managers. You will be responsible for demonstrating our solutions to potential clients, managing trial accounts, and conducting renewal meetings. This role requires a strong focus on both client-facing activities and internal support,...


  • الرياض, Saudi Arabia Right Team Full time

    This role requires a proactive approach to managing data privacy, providing expert advice, and driving compliance initiatives across the organization. **Key Accountabilities**: - **Primary Point of Contact**: Serve as the main point of contact within the organization for staff, regulators, and public bodies regarding data protection issues. -...


  • الرياض, Saudi Arabia Cisco Systems Full time

    Location: Saudi Travel: Local Customer site's in Saudi **What You’ll Do**: The Customer Experience (CX) Consulting Engineer (CE) is a technical consulting specialist role engaging with customers. The focus is to help our customers adopt the Cisco products & solutions they purchase from us that allows them to innovate and transform their business,...


  • الرياض, Saudi Arabia JPMorgan Chase Full time

    As a Technical Implementation Manager - Vice President (Team Lead) in Payments, you will be the single point of contact for the Riyadh Implementation team. Responsible for ensuring the team can manage the local implementation requests and provide the required support to Sales, Client Service and internal stakeholders. Additionally you will be responsible for...


  • الرياض, Saudi Arabia Marsh & McLennan Companies, Inc. Full time

    Business Development Operations Team Lead - Riyadh **Company**: Oliver Wyman **Description**: Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation....

  • Head of Operations

    3 months ago


    الرياض, Saudi Arabia PetroApp Full time

    **Strategic Leadership**: Develop and execute the company's operational strategy, aligning it with overall business objectives and ensuring alignment with the company's vision. **Operational Excellence**: Team Management: Build, lead, and motivate a high-performing team of operations professionals, fostering a collaborative and results-oriented...

  • Brand Ambassador

    3 months ago


    الرياض, Saudi Arabia Chalhoub Group Full time

    On behalf of **Repossi owned by LVMH**, we are hiring for a **Brand ambassador** to lead the first new flagship store in Riyadh!3 generations of Italian designers founded in 1957 in Turin, offering timeless avant grade jewellery generations, blending modern art and architecture inspirations with place Vendome excellence. **What you'll be doing** As a brand...

  • Logistics Internship

    2 weeks ago


    الرياض, Saudi Arabia Unilever Full time

    With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right...


  • الرياض, Saudi Arabia Cisco Systems Full time

    **What You'll Do** As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business...

  • Fashion Consultant

    3 months ago


    الرياض, Saudi Arabia Chalhoub Group Full time

    **INSPIRE | EXHILARATE | DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty,...

  • Fashion Consultant

    2 weeks ago


    الرياض, Saudi Arabia Chalhoub Group Full time

    **INSPIRE | EXHILARATE | DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty,...