Application Support Specialist
3 weeks ago
Job description
Application Support Specialist / Network Administrator - Odo Software
**Job Summary**:
**Key Responsibilities**:
**Odoo Application Support**:
- **Configuration & Customization**: Assist in the installation, configuration, and customization of Odoo ERP modules (e.g., Sales, Inventory, Accounting, HR, CRM) to meet business requirements.
- **User Training & Documentation**: Conduct training sessions for users on Odoo functionalities and best practices. Document configurations, troubleshooting steps, and FAQs.
- **Updates & Upgrades**: Plan and execute system upgrades, migrations, and new feature implementations in Odoo, ensuring mínimal disruption to business operations.
- **Data Management**: Ensure data integrity within Odoo by managing data migration, backups, and troubleshooting any data-related issues.
**Network Administration**:
- **Network Management**: Oversee and maintain the company’s network infrastructure, including routers, switches, firewalls, and wireless access points.
- **Performance Monitoring**: Monitor network performance to ensure reliable and efficient connectivity, supporting Odoo’s cloud and on-premise deployments.
- **Troubleshooting & Support**: Resolve network issues, including connectivity problems, IP conflicts, and hardware failures, ensuring continuous support for Odoo users.
- **Backup & Disaster Recovery**: Manage network and Odoo server backups, ensuring that recovery plans are in place and executed in case of failure.
- **Cloud Integration**: Support the deployment and configuration of Odoo in cloud environments (e.g., AWS, Azure) and ensure smooth integration with on-premises systems.
**General IT Support**:
- **First-Line Support**: Provide first-line support for end-users experiencing issues with Odoo and network systems, escalating to the development team when necessary.
- **Documentation**: Maintain up-to-date documentation of Odoo system configurations, network topology, troubleshooting guides, and user manuals.
**Skills and Qualifications**:
- **Educational Background**: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- **Experience**:
- **2+ years of experience supporting and administering Odoo ERP software (preferably Odoo v13 or higher).**
- Experience with network administration, including managing local area networks (LAN), wide area networks (WAN), and VPN setups.
- Knowledge of Odoo modules such as Sales, Inventory, Accounting, HR, CRM, and Manufacturing.
- Technical Skills:
- **Strong understanding of Odoo architecture, server configurations, and the ability to troubleshoot and optimize performance.**:
- Proficiency in SQL and database management (PostgreSQL for Odoo).
- Familiarity with Linux-based operating systems (e.g., Ubuntu, CentOS), as Odoo typically runs on these platforms.
- Experience with network protocols (TCP/IP, DNS, DHCP, etc.), firewalls, VPNs, and network security.
- Proficiency in using monitoring and diagnostic tools for both Odoo and network infrastructure.
- Certifications:
- **Odoo certification (e.g., Odoo Certified Consultant or Odoo Developer) is a plus.**:
- Networking certifications such as CompTIA Network+, CCNA, or similar.
- System administration or ITIL certifications are a plus.**Key Competencies**:
- Strong problem-solving and troubleshooting skills, particularly in the context of ERP software and network systems.
- Excellent communication skills with the ability to translate technical issues to non-technical users.
- Ability to work independently as well as collaborate with cross-functional teams.
- Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.
- Proactive and detail-oriented approach to maintaining systems and networks.
**Working Conditions**:
- Full-time position with flexibility for remote work or office-based, depending on company policy.
- Occasional after-hours support required for system maintenance, updates, or troubleshooting.
- Potential for on-call support for critical system issues.
-
Application Support Specialist
4 days ago
الرياض, Saudi Arabia Alkaffary Group Full time**Responsibilities**: - Provide technical support and troubleshooting for Retail Pro system users, addressing any software-related issues promptly and effectively. - Collaborate with end-users to understand their needs and provide guidance on how to best utilize the Retail Pro system. - Conduct system analysis, configuration, and customization to meet...
-
Application Support Specialist
3 months ago
الرياض, Saudi Arabia Fama Technologies Pvt Ltd Full time**About FAMA TECHNOLOGIES** FAMA Technologies specializes as a One Stop Shop offering high end IT solutions to the Hospitality and Retail Verticals. A part of FAMA Holding group, FAMA Technologies grew rapidly since its inception in 2007 and now enjoys a position of a market leader. Our tech-based solutions include IT Infrastructure, Point of Sales...
-
IT Support Specialist
2 months ago
الرياض, Saudi Arabia Tilad Environment Group Full timeThe IT Support Specialist is responsible for providing technical assistance and support to users within an organization. This role involves responding to user inquiries, troubleshooting technical issues, and maintaining IT systems and equipment. The IT Support Specialist may also be involved in setting up new hardware and software, installing updates, and...
-
Applications Support Specialist
5 months ago
الرياض, Saudi Arabia CCDS Full time**Responsibilities**: - Collaborate with cross-functional teams to identify and implement solutions for recurring problems - Conduct user training and create user guides and documentation - Document support processes and procedures - Ensure timely response and resolution of customer issues, adhering to service-level agreements (SLAs) - Deliver excellent...
-
Endpoint Applications Specialist
7 days ago
الرياض, Saudi Arabia Greenberg Traurig Full timeGreenberg Traurig (GT), a global law firm, has an exciting full-time employment opportunity for an Endpoint Applications Specialist in our Technology department of our Riyadh, Kingdom of Saudia Arabia office. We offer competitive compensation and an excellent benefits package. **Position Summary**: **Duties & Responsibilities**: - Perform product and...
-
IT Support Specialist
4 months ago
الرياض, Saudi Arabia CCDS Full timeCCDS is a leading provider of information technology and services, specializing in delivering innovative IT solutions and next-gen cybersecurity services. We are currently looking for a dedicated Saudi IT Support Specialist to join our dynamic team. This role will be crucial in providing technical support and guidance to our clients, ensuring they receive...
-
Applications Support Associate
2 months ago
الرياض, Saudi Arabia JPMorgan Chase Full timeJoin a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. **Job responsibilities** - Take ownership and responsibility to ensure assigned operational are completed in a satisfactory and timely manner - Develop strong working relationships locally and with international hub...
-
Helpdesk Support Specialist
4 days ago
الرياض, Saudi Arabia Greenberg Traurig Full timeGreenberg Traurig, a global law firm, currently has an excellent full-time employment opportunity for a Helpdesk Support Specialist in the Technology Department of our Riyadh office. We offer competitive compensation and an excellent benefits package. **Position Summary** The Technical Support Specialist provides support for attorneys and professional...
-
Technical Support Specialist
3 months ago
الرياض, Saudi Arabia Accounts Quality For Financial Consulting Full time**Summary**: The Level 1 Support Specialist is responsible for providing first-line technical support to end-users. This role involves responding to and resolving technical inquiries, troubleshooting hardware and software issues, and escalating more complex problems to higher-level support staff. **Key Responsibilities**: 2. **Troubleshooting**: - Identify...
-
Application Support Analyst
3 months ago
الرياض, Saudi Arabia RLDatix Full timeEvery day, thousands of patients worldwide suffer harm from preventable care delivery errors. RLDatix is committed to changing this reality. Our mission is to enhance healthcare by creating a world where patients consistently receive the best and safest care possible. Trusted by numerous clients globally, our integrated healthcare operations platform...
-
Operation Support Specialist
1 month ago
الرياض, Saudi Arabia RedBox Technologies Full timeRedBox Technologies, a pioneering logistics company in Saudi Arabia, is looking for an organized and proactive Operation Support Specialist to join our growing team. As we strive to enhance our innovative smart locker solutions, your role will be integral in supporting the daily operations to ensure efficient logistics processes and help us maintain our...
-
Technical Support Specialist
5 months ago
الرياض, Saudi Arabia CCDS Full timeCCDS is a leading information technology and services company that provides end-to-end info-tech and next-gen cybersecurity services and solutions to enterprises. We are currently seeking a Saudi Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a vital role in providing technical assistance and support to our...
-
Clinical Application Specialist, Image Guided
4 months ago
الرياض, Saudi Arabia Philips Full time**Job Title**: Clinical Application Specialist, Image Guided Therapy - Supporting Account Managers by providing clinical decision support for products and solutions, including sales presentations, product demonstrations. Support and advise the sales force during customer acquisition. - Supporting new products launches. - (re-) Train hospital staff in case of...
-
Application Specialist
3 months ago
الرياض, Saudi Arabia Kinetic Business Solutions Full timeThe Role **Requirements**: **To be successful you will need to meet the following**: - Bachelor's degree in medical imaging, radiology, engineering, or a related field. - 2+ years of experience in medical imaging customer support or technical sales. Gastroenterology and/or pulmonology is preferred. - Strong understanding of medical imaging equipment and...
-
Lead Applications Specialist
3 months ago
الرياض, Saudi Arabia GE HEALTHCARE Full time**Job Description Summary**: As Lead Applications Specialist, you will provide expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. You will impact departmental...
-
IT Support Specialist
2 months ago
الرياض, Saudi Arabia Nice One Full time**IT Support Specialist** **Key Responsibilities** **Device Management**: - Distribute laptops and IT devices to employees. - Track the custody of IT devices and ensure their secure return during offboarding. - Maintain and update inventory records for IT assets. **Access Management**: - Create, update, and revoke access to company systems and tools as...
-
Corporate Support Specialist
4 months ago
الرياض, Saudi Arabia Arbete Careers Full time**One of our clients is in the Medical HealthCare Industry, in Saudi Arabia, and is hiring for the position of a Corporate Support Specialist** **Location: Riyadh** **Years of Experience: 3+ years** **Education: Bachelors degree in business administration, Finance, or a general corporate field.** **Notice Period: Immediate joiners or a maximum...
-
Global IT End User Support Specialist
3 months ago
الرياض, Saudi Arabia Lucy Electric Full timeJob Advert Internal Job Title**:Global IT End-User Support Specialist** Business**:Lucy Electric MENA Regional Headquarters** Location**:Riyadh** Job Reference No**:3593** **Job Purpose**: The IT End-User Support Specialist is responsible for the day-to-day operational delivery of on-site IT End-User Services across all Lucy companies. The role will...
-
Global IT End User Support Specialist
3 months ago
الرياض, Saudi Arabia Lucy Electric Full timeJob Advert Internal Job Title**:Global IT End-User Support Specialist** Business**:Lucy Electric MENA Regional Headquarters** Location**:Riyadh** Job Reference No**:3593** **Job Purpose**: The IT End-User Support Specialist is responsible for the day-to-day operational delivery of on-site IT End-User Services across all Lucy companies. The role will...
-
Technical Support Specialist
4 months ago
الرياض, Saudi Arabia Accounts Quality For Financial Consulting Full time**Summary**: The Level 1 Support Specialist is responsible for providing first-line technical support to end-users. This role involves responding to and resolving technical inquiries, troubleshooting hardware and software issues, and escalating more complex problems to higher-level support staff. **Key Responsibilities**: 2. **Troubleshooting**: - Identify...