Technical Support

5 months ago


Jeddah, Saudi Arabia 360Solutions Full time

**المسمى الوظيفي: دعم فني**

**نوع العمل: دوام كامل**

**مسؤول دعم فني لشركة تقنية معلومات تعمل في مجال ‏ERP ‎SYSTEM‏**

**‏**

**تشمل المسؤوليات**:
**- دعم فني لمشكلات العملاء و استكشاف الأخطاء وإصلاحها مع تقديم النصيحة والحلول المناسبة وفقا لأحتياجات ‏العميل‎.‎**

**- تسجيل كافة متطلبات العملاء وتوضيحها بنظام التذاكر. ‏**

**- تصميم وتحديث الشاشات للأنظمة والعمل على أنظمة جديدة‎.‎**

**- التعاون مع المهندسين المتخصصين والمشاركة في حل المشكلات الأكثر تعقيدًا‎.‎**

**- الدقة في حفظ المعلومات والقدرة على تنظيم تلك المعلومات والاهتمام بالعملاء.‏**

**المؤهلات والخبرات ‏**

**‎ ‎**

**- البكالوريوس في التخصصات التالية (علوم حاسوب - تقنية معلومات-نظم معلومات)‏**

**- خبرة 1 - 5 سنوات بنفس المجال ‏‎.‎**

**- القدرة على تقديم الدعم الفني والرد على الاستفسارات عن طريق مختلف قنوات التواصل مع العملاء..‏**

**- إمكانية العمل على الأنظمة الاتية: ‏Sql server, Html, js, Css‏ ‏‎.‎**

**- يجيد التحليل واكتشاف طرق حل مختلفة لكل المشاكل‎.‎**

**- الاطلاع الدائم على المستجدات في مجال مكتب المساعدة‎.‎**

**- الفهم الدقيق للبرامج و الأنظمة التي يستخدمها الموظفين أو العملاء‎.‎**

**- القدرة على العمل التعاوني في فريق عمل جماعي لتحقيق رؤية الشركة.‏**

**-لاي استفسار يرجى التواصل معنا،**

نوع الوظيفة: دوام كامل



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