Technical Support
5 months ago
**المسمى الوظيفي: دعم فني**
**نوع العمل: دوام كامل**
**مسؤول دعم فني لشركة تقنية معلومات تعمل في مجال ERP SYSTEM**
****
**تشمل المسؤوليات**:
**- دعم فني لمشكلات العملاء و استكشاف الأخطاء وإصلاحها مع تقديم النصيحة والحلول المناسبة وفقا لأحتياجات العميل.**
**- تسجيل كافة متطلبات العملاء وتوضيحها بنظام التذاكر. **
**- تصميم وتحديث الشاشات للأنظمة والعمل على أنظمة جديدة.**
**- التعاون مع المهندسين المتخصصين والمشاركة في حل المشكلات الأكثر تعقيدًا.**
**- الدقة في حفظ المعلومات والقدرة على تنظيم تلك المعلومات والاهتمام بالعملاء.**
**المؤهلات والخبرات **
** **
**- البكالوريوس في التخصصات التالية (علوم حاسوب - تقنية معلومات-نظم معلومات)**
**- خبرة 1 - 5 سنوات بنفس المجال .**
**- القدرة على تقديم الدعم الفني والرد على الاستفسارات عن طريق مختلف قنوات التواصل مع العملاء..**
**- إمكانية العمل على الأنظمة الاتية: Sql server, Html, js, Css .**
**- يجيد التحليل واكتشاف طرق حل مختلفة لكل المشاكل.**
**- الاطلاع الدائم على المستجدات في مجال مكتب المساعدة.**
**- الفهم الدقيق للبرامج و الأنظمة التي يستخدمها الموظفين أو العملاء.**
**- القدرة على العمل التعاوني في فريق عمل جماعي لتحقيق رؤية الشركة.**
**-لاي استفسار يرجى التواصل معنا،**
نوع الوظيفة: دوام كامل
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