Manager - Park Security

6 months ago

Riyadh, Saudi Arabia Six Flags Qiddiya City and Aquarabia Full time

The Manager - Park security is responsible for assisting in the development and implementation of departmental plans and goals, coordinate daily operations, ensure compliance with regulations, security surveillance systems. This position is responsible for Six Flags Theme Park. This position is responsible for providing support and management oversight to all team members and senior management within the team. Executes plans that support guest safety improvement, employee development, and work environment enhancements. The role will initially be to support management level to develop and deliver the department specific standard operating procedures, and training. Once the park is in the operational phase, the Manager role will take on day to day responsibility to support department operations. The position will also work closely with internal and external stakeholders/Authorities to provide ongoing development for security daily operation as the business model changes from pre-opening to operational status

Pre-opening:

- Develop all security processes and procedures for use within Six Flags Theme Park and assist The Senior Manager - Park security in developing and implementing plans and goals for the department
- Assist The Associate Director - Park security in developing all security Documentations, SOP’s & Forms for use within the park
- Continually monitor and assess the threat level towards the park and implement the appropriate responses.
- Work in liaison with external stakeholders including, but not limited to, all regulatory authorities within the KSA as well as the IP partners associated with the theme park
- Work with external contractors during design and construction to ensure the control room, CCTV, fire alarm, security systems, access control, crowd control, guest flow management are planned and implemented
- Work closely with the Learning & Development Manager to establish a robust training plan for new and existing team members at all levels including a detailed department induction.
- Assist with recruitment efforts for Security Operations team.

During Operations:

- Responsible for ensuring all Security Department personnel have a detailed understanding of Park Emergency Operations Procedures, including but not limited to Venue Evacuation Procedures.
- Manage a team of Park Security Assistant Managers, Team Leaders, Officers, and Parking Assistants to deliver world class safety service to Six Flags Theme Park visitors.
- Develop and maintain working relationships with Local Law Enforcement as well as Civil Defense team, CID, Police and Tourism Department.
- Continuously work towards improving operational efficiency and overall guest safety experience
- Enforce all parks policies, procedures and maintain all Six Flags and Qiddiya standards including consistency with department goals for quality, safety, and efficiency.
- Carry out the role of the security Department Duty Manager responsibilities on a rotational basis and all other duties assigned.
- Develop, manage, and deliver comprehensive yearly training and exercise plans with the management team.
- Responsible for the overall safety of all Guest and Colleagues within and while visiting Six Flags Theme Park.
- Managed the day-to-day Security Operations for the Park while providing world class guest service and being accountable for operational excellence regarding safety, efficiency, and capacity.
- Continually monitor and assess the threat level towards the park and implement the appropriate responses.
- Provides training, development, mentoring and evaluation of security staff.
- Investigation of all acts of crime, or any losses incurred against by guests, patrons’ staff to determine those responsible and proceed with any necessary prosecution/recovery of losses.
- All other duties as assigned.

**Requirements**:

- College degree program or equivalent functional experience is preferred.
- 3-6 Years managerial level in Middle East. Pre-Opening and/or Project Management in security operations. Previously Held Senior Management Level Positions (Assistant Manager/ Manager. Extensive knowledge of fire prevention, safety, and security operations. Excellent management and supervisory skills.
- Languages: Fluent in English.
- Advanced knowledge of compliance and regulations and Saudi MOI law and Industrial Security
- Self-Actualization & Fulfilment: Proficiency Level - ADVANCED
- Team Synergy & Development: Proficiency Level - ADVANCED
- Entrepreneurial Mindset & Drive: Proficiency Level - ADVANCED
- Business Acumen & Diligence: Proficiency Level - ADVANCED

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