Information Technology Support Engineer

3 weeks ago


Riyadh, Saudi Arabia Nqla Full time

**Job brief**

To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, docker, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with server issues and are able to explain technical details simply.

Ultimately, you will be a person our customer’s trust. They will rely on you to provide timely and accurate solutions to their technical problems.

**Responsibilities**
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track server system issues through to resolution, within agreed time limits
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients

**Requirements and skills**
- Proven work experience as a Technical Support Engineer, Server Support Engineer, IT Technician Engineer or similar role
- Hands-on experience with Windows/Linux/ OS environments
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- BS degree in Information Technology, Computer Science or a relevant field
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
- Good Knowle of Docker and Kubernetes management and maintains
- Good experience with Microsoft servers and Linux servers.
- able to understand the programming language (dotnet, java, angular)



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