Application Support Engineer

3 weeks ago

Riyadh, Saudi Arabia SECLORE TECHNOLOGY Full time

At Seclore, we are Entrepreneurs not Employees.

We are a passionate team with diverse backgrounds and experiences, all driven to solve complex business problems with simple, intuitive solutions. We appreciate people fueled by passion, curiosity, and hunger to learn and grow.

We encourage Seclorites to think out of the box and solve the unsolved - by working with award-winning, patent-pending, cutting-edge technology. Nothing we do has been attempted before, and we take pride in taking on the giants of the world At Seclore, we are a tribe of risk-takers, innovators, and problem-solvers.

What truly sets us apart is our commitment to meritocracy and equal opportunity.

We are proud to be recognized as a "Great Place to Work" four times in a row

**WHO ARE WE?**

We safeguard the world's most sensitive data, no matter where it goes.

Data drives today's business landscape, with organizations exchanging large volumes of valuable information. However, traditional security measures need help to keep up with the challenges of protecting this data from unauthorized access and complying with regulations. That's where we come in.

Founded in 2010 by IIT Bombay graduates Vishal Gupta, Abhijit Tannu, and Manjul Kubde, Seclore has become the leading solution for controlling and safeguarding sensitive data for global brands.

Seclore is privately held, partly owned by IIT Bombay, supported by the Government of India, and operated by a large international workforce of 200+ employees across the USA, UAE, Saudi Arabia, and India.

Our ultimate goal is to empower organizations to overcome data security challenges, defend against insider threats, protect intellectual property, comply with privacy regulations, and establish secure collaborations with third parties.

At Seclore, we take a data-centric approach, securing the data itself instead of relying solely on network perimeters. This innovative strategy allows enterprises to understand risks, protect assets, and control data usage. Our solutions enable security teams to implement automated policies and user-driven controls, all while fostering collaboration with internal and external partners. With a strong track record and partnerships with major corporations and industry leaders, go-to choice for companies that are looking to protect valuable data and ensure privacy compliance.

**HOW DO WE DO IT?**

Seclore’s patent-pending, award-winning technology allows users to control how their information is used - even after it is shared with people within or outside the enterprise. This requires stretching the technological boundaries beyond what might seem possible.

At Seclore, you get to be part of the front lines - defending today's data against tomorrow's threats.

5Bn+ Documents | 40Mn+ Users | 2000+ Enterprises | 29 Countries

**Application Support Engineer - (Saudi Nationals Preferred)**

**Location: Riyadh, Saudi Arabia**

**Experience: 3 to 8 years**

About Seclore at Seclore, we are all Entrepreneurs, not employees. At Seclore, we are all Entrepreneurs, not employees. We are looking for a sales-driven, highly energetic Regional Sales Manager with good relationship-building skills and communication to join our Sales team in Bangalore location. We are a passionate team with diverse backgrounds and experiences all driven to solve complex business problems with simple, intuitive solutions. We appreciate people who are fuelled by Passion, curiosity, hunger to learn & grow. This position is for individuals with exp in Application Support, great customer relationship skills while working in a super-agile environment. Seclore is a place where innovation is nurtured. We continuously push the boundaries of innovation and find new ways to add value to customers and stakeholders. We are proud to be recognized as "Great place to work for the fourth consecutive year".

**JOB DUTIES AND RESPONSIBILITIES**:
***
- Act as point-of-contact by providing technical support to Enterprise customers and partners of Seclore.
- Handles real-time voice-calls with technical queries and adheres to the SLAs
- Achieves understanding of Seclore products and gains expertise
- Applies knowledge and experience along with analytical approach to diagnose and resolve issues in unique and complex customer environments
- Attempts to provide resolutions on the first interaction with customers
- Handles multiple cases at the same time with varying degrees of severity
- Effectively communicates procedural and technical issues to internal and external customers/stakeholders
- Manages schedule of cases, determines including priority level and negotiating and setting expectations with the customers
- Assesses the need to engage or escalate to the required resources to handle complex issues/situations
- Engages with internal teams to prioritize customer requests
- Researches on array of topics like operating system & its fundamentals, Infrastructure technologies, and Seclore products as and when needed
- Part

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