Av Support Engineer

7 months ago

Riyadh, Saudi Arabia Creative Technology Full time

Creative Technology M.E (CT) is the world’s leading supplier of specialist audio-visual solutions to the live events industry. CTME provides cutting edge audio-visual services to a diverse clientele both locally and globally. With offices in the Middle East, USA, Europe, and Asia, CT has established itself as a market leader utilising the strong relationship between our international offices. In the Middle East we offer complete full-service offering from rental, sales, installation and managed services across all entertainment technology sectors. The staff at CTME are expected to be proactive, adaptable to change and enjoy being part of a successful developing business.

**Position Purpose**

The AV Support Engineer is expected to be part of the Systems Integration team, to support the engineering team in the preparation, administration, installation, commissioning, and maintenance of CTME projects.

**Responsibilities**
- Assist with pre-installation and rack-build activities.
- Be able to read CAD and line drawings and understand how to fault find AV Systems.
- Be able to terminate cables and understand industry best practices.
- Work as part of a crew or independently with general contractors & freelance staff.
- Develop project specific work plans and supervise other team members.
- Troubleshoot either remotely or on-site to resolve technical issues involving integration of multiple equipment, this includes networking, audio, video, and lighting.
- Proficiency with construction techniques and structured cabling, especially with terminating and testing cables to industry standards.
- Ability to safely use hand/power tools.
- Commitment to work within specified deadlines and provide daily field updates.
- Install all technical requirements and resources for all network & A-V requirements.
- Line manage in house and the freelance staff for project support as required.
- Ensure adherence to all site conditions and standards during DLP or SLA Period.
- Contribute to the production of all project documentation including O&M’s.
- Carry out Service Level Agreements and maintenance for various projects.
- Develop and maintain working relationships with contractors and suppliers.
- Troubleshoot any AV and IT System issues and recommend rectification.
- Be able to use relevant technical software for the support and maintenance of technical systems.
- Implement and supervise Standard Operating Procedures.
- Attend site for inspections, meetings as required.

**Person Specifications**
- Knowledge of relevant electrical, electronic and software systems/programmes and evidence of using them.
- Experience of operations and implementing maintenance systems.
- Experience of working in a technical & construction environment in the live and SI sectors
- Ability and knowledge to use tools properly and safely.
- Evidence of flexibility and ability to deliver to specified timeframes.
- Evidence of ability to work to standardised processes.
- Knowledge of construction H&S, site management and testing & commissioning.
- Evidence of training and experience of current H&S legislation and implementation.
- Track record of successful projects completed.
- Excellent communication and interpersonal skills. Communicates in a positive and inclusive manner always demonstrating respect towards others regardless of job level.
- Structured, Methodical working practices.
- Strong attention to detail, data management and quality of work.
- Fluent in English, written & spoken.
- Flexible to work across 7 days a week, in a professional construction & event environment.
- Willingness to work independently and unsupervised or in a collaborative manner as part of a team.
- Willingness to share knowledge and expertise amongst the team and other members of staff.
- Manage junior personnel and sub-contractors.
- Able to deputise and/or provide coverage when requested.
- Participate in training as directed.
- Willing to work outside of the UAE on projects in the GCC and beyond.
- Ability to deliver superior service and build lasting relationships by demonstrating the Company’s Core Values: Do Right, Embrace the Possible, Be Fearless, 1+1=3, and Deliver the Wow.

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