Customer Service Supervisor
2 months ago
**المهام الوظيفية مشرف خدمة عملاء**:
- المشاركة في صياغة الأهداف للموظفين داخل القسم.
- اختيار وتوظيف العمالة اللازمة وتجهيز الموظفين بالتدريبات.
- التعاون والتجاوب مع الموظفين وتقديم التوجيهات والتوصيات.
- التعامل مع احتياجات العملاء وتلقي المكالمات عند الحاجة.
- ابتكار طرق جديدة لتحسين الإجراءات و تحفيز الموظفين.
- تقييم وقياس أداء الموظفين ومدة انتظار المكالمة تعليقات العملاء.
- الالتزام بسياسات الحضور والإجراءات الخاصة بالشركة.
- تقديم التقارير الدورية للإدارة وتوضيح معوقات العمل.
**المهارات اللازمة لوظيفة مشرف خدمة عملاء**:
- اجادة مهارات التواصل وتقديم خدمة عملاء مميزة.
- القدرة على استخدام برامج مايكروسوفت أوفيس.
- فهم جيد للغة الانجليزية والعربية.
- اجادة استخدام الأدوات التكنولوجيا ومعدات الهاتف المختلفة.
- معرفة إجراءات تقييم الأداء.
- القدرة على التفاوض وتقديم حلول مناسبة للمشكلات.
- امتلاك المهارات التنظيمية والقيادية.
- القدرة على تحمل ضغوط العمل.
**متطلبات العمل في وظيفة مشرف خدمة عملاء**:
- الحصول على درجة البكالوريوس.
- الخبرة العملية في وظيفة مشرف خدمة عملاء لمدة سنتين فاكثر
- يفضل من لديه خبرة في المستشفيات والعيادات الطبية
- سعودي/ة الجنسية
- سكان مدينة الرياض
نوع الوظيفة: دوام كامل
الراتب: ﷼5,000.00 - ﷼7,000.00 لكل شهر
الخبرة:
- وظيفة مشرف خدمة عملاء: سنتان (مطلوب)
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