Customer Support Supervisor Position

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Keeta Full time
About the Position:

We are looking for a highly motivated and experienced customer service professional to join our team as a Shift Leader. In this role, you will be responsible for leading a team of customer service agents during rotating shifts, providing guidance and support to help them deliver exceptional service. Your primary focus will be on monitoring agent performance, identifying areas for improvement, and implementing solutions to drive results. If you have a background in customer service and a passion for leading teams, this could be the perfect opportunity for you.

Responsibilities:
  1. Monitor agent performance during rotating shifts
  2. Provide guidance and support to help agents excel in their roles
  3. Identify areas for improvement and implement solutions

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