National Unit Manager

3 weeks ago

Riyadh, Saudi Arabia Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the Role**:
Take the lead, inspiring and motivating the team to deliver a great customer experience and achieve the most profitable store operation.

**What you will do**:
Sales
- Drive sales to achieve and exceed top and bottom line
- Understands local market trends, the competition and your impact on sales, costs and profit
- Utilize all available tools and systems to maximize sales and profit

Store Operations
- Have a full understanding of the processes relevant to your role and store
- Take personal responsibility for operating in a safe and legally compliant way
- Adhere to all policies & procedures relevant of the company
- Ensure that all implementations at store level is as per agreed standards and that escalation channels are in place and understood by all store teams.
- Ultimately responsible for store compliance with the company’s policies and procedures.
- Ensure

Customer Service
- Use all available information to make decisions through the eyes of the customer
- Communicate and engage effectively with customers, role-modelling a great customer experience
- Enhance and promote brand loyalty within the local community
- Ensures that all elements of Customer service are at the forefront of the store team and strive to continuously improve

Stock Availability
- To ensure availability and security of stock in the store through the implementation of the agreed delivery plans and by following company procedures related to stock movement.
- Liaise with buying team regarding product variety/ quality, ordering levels and providing feedback where necessary

People Management
- Manage people well everyday by following the core processes in all aspects of the employee lifecycle
- Spot under performance quickly and manage it well by having effective performance conversations and using appropriate tools to support
- Identify talent and use tools and talent programmes to support personal growth
- Responsible for hiring, training, development of employees.
- Ensures a training calendar for the store.
- Responsibility for ensuring staffing levels is adequate to effectively operate the store,
- Motivating, supporting and monitoring staff performance in all aspects.
- Ensuring adherence to HR requirements and procedures
- Ensuring adherence to health and safety requirements and procedures
- Ensure a succession plan in the store for growth of talent and un-interrupted business operations

**Required Skills to be successful**
- Job-Specific/Technical Skills required to complete the tasks: Very good skills in store operations, organization & sales; Good working knowledge of SAP; High level of computer literacy and working knowledge of the logic.
- Behavioral Competencies: Ability to demonstrate critical thinking and problem-solving skills as well as good organizational, management and communication and sales skills.

**What equips you for the role**:
**Education**:
**Minimum Experience and Knowledge**
- Education: Graduate (Preferably Commerce, Economics, Business Admin

Minimum Experience and Knowledge: 6-8 years’ experience in store management, preferably in DIY / Home improvement

**About Al-Futtaim Retail**

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 1

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