Customer Support(Order Recovery)
1 week ago
Receive and resolve customer inquiries and complaints related to the orders in a timely manner.
- Resolve issues related to incomplete orders and delivery blocks with customers and/or internal teams.
- Building and maintaining relationships with clients as well as with other departments of the organization.
- Working closely with operation team.
- Auditing all the undelivered shipments with customer.
- Coordinating with delivery associate to fulfil customer exceptions.
- Ensuring that all customers' queries are well-investigated and resolved, and escalating queries if appropriate to Team Leader/ Line Manager
- Maintaining records of all interactions made with customer & driver associate.
**Knowledge, Skills & Experience**
- Experience in having worked with Customer calling & order management.
- Retail understanding will be an added advantage.
- Proven service level improvement accomplishments and/or exposure with logistics
**Required Skills**:
Mandatory
- 2+ years of experience in Customer Calling.
- Highly developed communication and interpersonal skills
- Ability to build and maintain positive customer.
- Self-starter, willing to work with mínimal supervision and guidance.
- Able to multi-task in a high energy, fast paced environment.
- Ability to build relationships with stakeholders (internal and external)
- Strong understanding of KSA geography.
- Fluent Arabic speaker
**Salary**: Up to ﷼4,500.00 per month
**Language**:
- Arabic (required)
Ability to Commute:
- Riyadh (required)
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