Senior Customer Support Specialist
5 months ago
**In this role, you will have the opportunity to**
- Process purchase orders received from NUPCO, CPs and direct customers within the assigned territory.
- Provide coaching and guidance to Customer Service Associates, fostering a collaborative and growth-oriented environment.
- Implement and manage Daily Management tools, focusing on backlog assessment and revenue recognition analysis.
- End to end order management from receipt of purchase order till arrival at customer site.
- Managing the order cycle which include system booking, sourcing, liaising with planners, coordinating with warehouse, splitting shipment by store mode and organizing the transportation with freight forwarders.
- Coordinate with planners on the ordering of stocks from external/internal warehouses to ensure timely availability and proper stocks allocation
- Arrange shipping documents as per customer requirement which include export documents, licenses, declarations, packing, shipping, and routing of product.
- Analyze Letters of Credit on receipt, advise customer if amendment is required and contact advising Bank if necessary.
- Prepare documentation in compliance with Letter of Credit, CAD, etc.
- Invoice in a timely manner in line with monthly forecast
- Drive Daily Management tools by reviewing current backlog and revenue recognition files
- Manage customers inquiries such as pricing, stock availability, delivery, order status and product information
- Prepare tender requirements and project quotations
- Liaise with different departments for credit standings and compliance updates
- Review existing operations procedure and identify possible areas for improvement
- Support commercial forecast accuracy by providing estimates throughout the period
- Attune ad hoc tasks as required by the commercial team and management
- Understand and comply to incoterms and export trade rules of different countries
**The essential requirements of the job include**:_ _**
- Minimum 6 years’ experience in a Customer service/logistics role
- Good IT skills and experience in using Oracle or Similar ERP.
- Must be proficient with Microsoft Office Suite - i.e. Outlook, Excel, & Word
- Fluent in English & Arabic written and spoken
- Knowledge of supply chain that include drop ship models, export, transportation, and export terminology.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization. At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. If you’ve ever wondered what’s within you, there’s no better time to find out.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
-
Senior Credit Controller
6 months ago
Riyadh, Saudi Arabia Informa Global Support Full time**Company Description** Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...
-
Sr. Customer Service Specialist
6 months ago
Riyadh, Saudi Arabia Afaq Q Tech General Trading Full timeFluency in both Arabic and English (spoken and written) - Must be in good standing - Experience with MS Office and customer service tool set - Bachelor's degree or 2 years Amazon Experience - Experience interpreting and communicating analytics - Experience communicating technical concepts to a non-technical audience - Ability to quickly adapt to changing...
-
Ssc Finance Manager- Ksa
5 months ago
Riyadh, Saudi Arabia Informa Global Support Full time**Company Description** Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...
-
Business Support and Integration Specialist
5 months ago
Riyadh, Saudi Arabia Turner & Townsend Full time**Company Description** At AMCL, we take pride in successfully integrating into the Kingdom of Saudi Arabia's dynamic business landscape. As a leading international company committed to delivering excellence, we are seeking a dedicated Business Support and Integration Specialist to join our team. This role is instrumental in ensuring the seamless operation...
-
Saudi Business Support and Integration Specialist
5 months ago
Riyadh, Saudi Arabia AMCL Full timeCompany Description At AMCL, we take pride in successfully integrating into the Kingdom of Saudi Arabia's dynamic business landscape. As a leading international company committed to delivering excellence, we are seeking a dedicated Saudi Business Support and Integration Specialist to join our team. This role is instrumental in ensuring the seamless...
-
Senior Store Customer Advisor
8 months ago
Riyadh, Saudi Arabia Ermenegildo Zegna Full timeThe Senior Store Customer Advisor transforms the store visit into a memorable luxury shopping experience, as Brand Ambassadors they engage the Customers in the discovery of our heritage through stories and creating an atmosphere of passion and enthusiasm for the Zegna collections. The Senior Customer Advisors builds a relationship with each customer that...
-
Customer Support
5 months ago
Riyadh, Saudi Arabia mobishastra ksa Full timeAs a **Customer Support** for a bulk SMS company, your role would involve a combination of customer engagement, technical support, and sales support activities. Here's a general description of the responsibilities you might have in such a position: **Key Roles & Responsibilities**: - Serve as a primary point of contact for existing customers, providing...
-
Administrative Support Specialist
1 month ago
Riyadh, Ar Riyāḑ, Saudi Arabia Caliberly Full timeWe are seeking a highly organized and proactive Administrative Support Specialist to support senior management in Riyadh, KSA. The ideal candidate will have at least 2 years of experience in providing executive-level administrative support and managing a variety of tasks in a fast-paced environment. This role requires excellent communication skills,...
-
Customer Care Specialist
6 months ago
Riyadh, Saudi Arabia LAWAZEM Full timeLAWAZEM is seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist. As a Customer Care Specialist, you will be the primary point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. This is an exciting opportunity to join a reputable company and...
-
Customer Service Specialist
5 months ago
Riyadh, Saudi Arabia Soum Platform Trading Company Full time**Responsibilities**: - Identify customer needs and help customers use specific features - Update our internal databases with information about technical issues and useful discussions with customers - Monitor customer complaints on social media and reach out to provide assistance - Share feature requests and effective workarounds with team members - Follow...
-
Customer Support
5 months ago
Riyadh, Saudi Arabia ConnectSaudi Full timeAs a **Customer Support** for a bulk SMS company, to be responsible and accountable for the smooth running of the computer systems within the limits of requirements, specifications, costs and timelines. You will supervise the implementation and maintenance of the company’s computing needs position: **Key Roles & Responsibilities**: - Serve as a primary...
-
Clinical Radiology Specialist
5 months ago
Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full timeSupport all departmental activities and provides assistance to Senior Radiology Specialist to maintain high standards of quality and efficiency in accordance with the department’s policy and procedure. **Essential Responsibilities and Duties**: - Assists Senior Radiology Specialist in the development of departmental Internal Policies and Procedures...
-
Elite Support Specialist
5 months ago
Riyadh, Saudi Arabia Sarmad Full timeSarmad, a leading software institution, is seeking an Elite Support Specialist to join its team. As an Elite Support Specialist, you will be responsible for providing high-quality support to the bank's elite clients. You will work closely with your team to ensure that client issues are addressed promptly, providing timely and effective solutions to meet...
-
Senior People Operations Specialist
5 months ago
Riyadh, Saudi Arabia FlyAkeed Full timeFlyAkeed, an online platform based in Riyadh, Saudi Arabia, is seeking a highly motivated and detail-oriented individual to join our team as a Senior People Operations Specialist. As a Senior People Operations Specialist at FlyAkeed, you will play a crucial role in supporting the growth and development of our company. FlyAkeed is a travel solution platform...
-
Customer Success Specialist
5 months ago
Riyadh, Saudi Arabia Foodics Full time**Who Are We❓** We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully...
-
Product Support Specialist
6 months ago
Riyadh, Saudi Arabia Novasyte Full timeProduct support specialist - Healthcare The product support specialist provides technical software support to healthcare professionals and patients who use IQVIA’s healthcare software products. They may work for a software company, a healthcare provider, or a third-party support company in relevant capacity. Job responsibilities - Working with technical...
-
Patient Support Specialist
5 months ago
Riyadh, Saudi Arabia Novasyte Full timeThe Patient Support Specialist is a Project Team member whose primary responsibility is to maintain regular contacts with the patient within the project framework. The Patient Support Specialist will be in charge of executing the program activities as well as regular reporting of the project progress and key milestones to the Project Manager. The Patient...
-
Product Support Specialist
6 months ago
Riyadh, Saudi Arabia IQVIA Full time**Product support specialist - Healthcare** The product support specialist provides technical software support to healthcare professionals and patients who use IQVIA’s healthcare software products. They may work for a software company, a healthcare provider, or a third-party support company in relevant capacity. **Job responsibilities** - Working with...
-
Customer Service Specialist
6 months ago
Riyadh, Saudi Arabia Niceone Full time**Customer Service Specialist duties and responsibilities**: - Informing customers about products and services - Responding to customer questions - Resolving customer complaints - Suggesting solutions for common problems - Preparing documents and reports - Updating customer database - Training new customer service agents - Collaborating with the management...
-
Executive Support Specialist
3 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Caliberly Full timeWe are seeking a highly organized and proactive Executive Support Specialist to support senior management at Caliberly in Riyadh, KSA. The ideal candidate will have at least 2 years of experience in providing executive-level administrative support and managing a variety of tasks in a fast-paced environment. This role requires excellent communication skills,...