Center Manager
1 week ago
**Job description**:
- Lead the day-to-day operation and coordination of patient services.
- Lead the centre to improve patient, medical practitioner, and staff engagement.
- Identify opportunities to increase quality, safety, effectiveness, and efficiency.
- Identify indicators to measure, evaluate, and improve patient services.
- Manage the patient flow across the centre. Ensure when the patient relations specialists are unavailable or during peak times, there is a backup plan in place.
- Actively participates in performance improvement activities or other Quality Management initiatives.
- Oversee the front of centre to ensure that patients are greeted, checked in/out and escorted throughout the centre efficiently, courteously and professionally by all team members.
- Manage and monitor the Scheduling & patient management system CRM system by way of o Daily checks of all tickets, o Holding calls when required to resolve issues o Liaise with involved parties within and outside the centre, review weekly reports and analyse performance, handle escalations o Resolve any issues that arise, including but not limited to scheduling and payments.
- Serve as a point of contact for any external bodies, such as but not limited to the Ministry of Health, SFDA, etc.
- Ensure compliance with Ministry of Health rules and regulations; manage and report on ministerial inspections; and take appropriate and immediate corrective action to resolve offenses.
**Skills, Qualifications and Experience**:
Bachelor’s degree in business administration or equivalent
5+ experience in clinical or healthcare setting.
Analytical thinking skills and the ability to exercise sound judgement when making decisions
Must be customer service oriented and prepared to liaise with patients, their families and other care providers
Knowledge of MS office
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