Operations Manager
4 days ago
Operations Manager is a senior managerial position crucial to the success of the company. A decision maker with P&L responsibility plays a vital role in setting business plans and expansion evaluations depending on systematic surveys and ongoing analysis of market. Develop and well utilize the resources of the company to achieve the goals and objectives.
OBJECTIVES OF THE ROLE
Run the operation activities of the stores as per approved operations manuals.
Achieve optimal operational levels towards serving dr.CAFE® business models.
Set periodical business plan, budget, forecast and performance reports.
enhancing skills, knowledge, creativity, Efficiency, Effectiveness, Excellence and Execution.
Maintain and promote the image of dr.CAFE®.
Enlarge dr. CAFE®’s market share.
Conduct surveys about coffee market, competitors, coffee drinkers and coffee shops visitors.
Assist development team evaluating new location based on comparative statistics.
SUMMARY OF POSITION
Direct all operation activities towards supporting the company’s Mission, Vision, and Business Plans.
Manage the day-to-day activities.
Leading, directing and monitoring the adherence to operational standards, rules and regulations and health and safety legislation
Review the various Operations Manual and incorporate adherence to the manuals into the training program. Recommend changes in the manuals as necessary
REQUIREMENTS
Post graduate degree in Hospitality, Business Administration, Hotel Administration or any other related field.
At least five (5) years’ of experience in senior management responsibilities
Has an impressive track record in handling multiple districts or areas
Can effectively and harmoniously manage multiple cross-functional relationships with other departments
Has the ability to influence top management decision-making and overcome resistance to change through his reasoning, problem-solving skills, presentation skills, good interpersonal and communication skills at all levels in both written and verbal forms, and strong commitment to quality improvement
Should have strong management, administrative and planning skills
Has the ability to cope with rapid change - has a flexible and adaptable approach
Has the ability to lead, resolve conflict, team building and work with others personnel - able to organize, lead and coach teams
Strong communication and public relations skills
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