Help Desk Technician

2 weeks ago


الرياض, Saudi Arabia Abacus Technology Full time

Overview:
Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

**Responsibilities**:

- Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
- Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
- Monitor and resolve issues to completion using the ticketing tracking systems.
- Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
- Follow-up and/or update the customer with status information, when applicable.
- Resolve and close trouble tickets.

Qualifications:
**_

**EOE/M/F/Vet/Disabled


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