Customer Service Engineer Trainee

4 weeks ago

Riyadh, Saudi Arabia Bühler Full time

Introduction

Bühler Group in Riyadh, Saudi Arabia is looking for a passionate engineer to join our Customer Service team as a Customer Service Engineer Trainee. This is a fixed two years on the job-training program to develop you to a fully trained Bühler Service Engineer with exciting and rewarding career opportunities.

Diversity

Tasks
- During this on the job training program you will be trained on the below tasks.
- Perform onsite inspection, installation, service and commissioning of equipment / machines, troubleshooting and customer training of our products.
- Promote and support after sales activities with active spare parts and retrofit upgrade sales.
- Regular communication with customers to ensure continued support.
- Adapting to work independently depending on the situation and workload.
- Creation and documentation of clear and concise technical report.
- Compliance with processes, procedures and tools of machines.
- Coordination of Buhler or customer technicians during startups or maintenance jobs.
- To develop customer service business leads from both existing and new customers.

Required qualifications
- Bachelor's degree in Mechatronics Engineering.
- Graduated within the last 1-2 years.
- Fluent communication skill in English and Arabic language.

Preferred qualifications
- Inter-cultural sensitivity and ability to communicate, collaborate and work across cultures and borders in an international work environment.
- Willingness to learn new skills.
- Good communication skills, including the ability to interface effectively with people inside and outside of the company.
- Innovative thinking.
- Good customer service skills, with an eagerness to achieve and willingness to go the extra mile ensuring the work is carried out in a timely and professional manner.
- Willingness to travel.

**Benefits**:

- International & successful company with sustainable prospects for the future.
- Wide technically & modern environment with interesting challenges.
- Professional environment with an open communication culture.
- Exciting development and training opportunities.
- Great & dynamic work environment.

Bühler as an employer

**Who we are**: We are working to create sustainable innovations for a better world. Our aim is to transform the world’s most pressing food and mobility challenges into sustainable technologies, process solutions and business models. At Bühler, you are empowered to show initiative and take responsibility. In our family-owned company, personal success goes hand in hand with shared success. We foster a diverse and inclusive workplace where integrity and courage are key drivers of our success. We support your personal development because we want you to make a difference. By joining Bühler, you will be helping us tackle global challenges while at the same time meeting the needs of our customers.

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