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Customer Service Intern
2 weeks ago
Reference Code: 90694**Customer Service Intern (Saudi Nationals)**:
- Richemont- Riyadh, 01, SA- Trainee/InternRichemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.
**RCS CUSTOMER CONTACT INTERN**
We are looking for an ambitious fresh graduate to join our local Customer Service team. She/he will have an opportunity to gain hands-on Customer Service experience and learn about the various aspects of the function at Richemont. Richemont Saudi Arabia internships provide entry-level professionals with real-world learning opportunities in a fast-paced but positive environment to help build their future careers.
**Customer contact & Repair Activity**
- Managing all repair related communication and follows ups
- Managing the operational flows of repairs like estimation invoicing sending repair shipments to overseas.
- Managing the repair portfolio and handling client complaints effectively
- Spare parts follow up to support repair completion and reduce delays.
- Implement and document the standard operating processes for customer service operations in KSA.
- Supply Chain management to support repair completion within the stipulated service level agreements.
**General**
- Participating in meetings and contribution effectively to continuous improvement for the region.
- Suggest ways of improvement to the repair activity.
- Implementation of SAP for Richemont Customer Service
- Support during team absence or high workload situations
- IT Skills: SAP, MS office tools (Excel, PowerPoint, Word)
- Office Location: Richemont Riyadh office + Cartier boutique workshop Faisaliah Boutique.
Richemont #WeCraftTheFuture
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