Head of People Mmea Customer Unit

2 weeks ago


الرياض, Saudi Arabia Ericsson Full time

**Join our Team**:
**About this opportunity**:
We are now looking for a People Head for Customer Unit / Sales Teams Kingdom of Saudi Arabia, Egypt, Qatar, Jordan, Lebanon, Palestine, and Iraq who will report to Head of People Market Area Middle East & Africa (MMEA). This position will be based in Riyadh.

You will lead the People strategy for the Customer Units and advise on a wide range of both strategic and day-to-day human resources matters by partnering with the leadership team. This impactful role gives you the opportunity to be part of a high-performing, dynamic team.

Market Area Middle East and Africa People are an upbeat & dynamic team with numerous opportunities for growth and innovation. We are a team with varied strengths operating on local, regional, and functional levels. We play a pivotal role in supporting our people & leaders in driving responsible business.

(Note: Customer Unit is an organizational entity focused on managing and supporting specific customer accounts within a particular geographic region)

**What you will do**:

- Design and execute a meaningful people strategy, addressing Customer Units’ business needs in alignment with Market Area People strategy and Priorities.
- Guide leaders in adhering to our values, purpose, and philosophies for a positive employee experience, based on employee engagement survey results.
- Provide expert advice and coaching to senior leaders and managers.
- Collaborate with SMEs (Talent Acquisition, Talent Management, Learning and Development, Total Rewards, and People Analytics) to create and execute resource, learning, and talent plans for supported units.
- Develop and maintain a comprehensive succession plan for talent across Customer Units, ensuring top talent fills vacancies.
- Achieve localization and diversity targets for the Customer Units.
- Foster a strong performance culture through clear expectations and effective performance management.
- Drive the implementation of People policies and procedures to ensure consistency and compliance with local labor laws and company regulations.
- Represent Ericsson at external events and with industry groups when needed.

**The skills you bring**:

- Bachelor’s degree is required.
- Saudi national
- 10+ years of HR leadership experience
- Ability to engage, inspire, and influence people.
- Effective team player
- Strong interpersonal, communication, and customer service skills
- Action-oriented, with a high level of energy, enthusiasm, and a sense of urgency when taking on new opportunities and challenges.
- Proven ability to connect with people at various levels, build trust, handle conflict resolution, and influence throughout the organization.

**Why join Ericsson?**

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**

Click Here to find all you need to know about what our typical hiring process looks like.

**Primary country and city**: Saudi Arabia (SA) || Riyadh

**Job details**: People Business Partner



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