Telesales Team Leader

7 months ago

Riyadh, Saudi Arabia Talent Pal Full time

**_JOB DESCRIPTION_**
- Summary/ Objective_

We_ are seeking a highly motivated and results-driven Telesales Team Leader to join our sales team. As _Tele Sales Team Leader, you will be responsible for leading and managing a team of Tele Sales Representatives to achieve sales goals. You will also be responsible for training and developing your team, as well as providing them with the support and resources they need to be successful.

**_Essential Functions_**
- _Outbound Calling: Conducting proactive outbound calls to potential customers to generate leads, promote products or services, and close sales deals_
- _Sales Conversion: effectively presenting product information, benefits, and pricing to potential customers, addressing their inquiries, and persuading them to make a purchase._
- _Lead management: following up on leads and inquiries generated through various marketing channels, ensuring a timely and accurate response to customer queries._
- _Sales Target Achievement: Meeting or exceeding individual and team sales targets, contributing to the overall success of the sales department._
- _Customer Relationship Management: Building and maintaining strong customer relationships by delivering exceptional customer service, resolving issues, and addressing customer concerns_
- _Record-keeping: maintaining accurate and up-to-date records of customer interactions, sales activities, and account information using CRM software._**_products)_**
- _Cross-selling and upselling in order to create more value for both the client and PayTabs_
- _Working alongside the Business Development team to ensure seamless buying and implementation_
- process _
- _Developing trust and credibility with the decision-maker, key stakeholders and the wider team_
- _Hitting and exceeding KPIs_
- _Ensuring the value and credibility of lead quality_
- _Lead and manage a team of tele sales representatives to achieve sales goals_
- _Train and develop your team to improve their skills and knowledge._
- _Provide support and resources to your team to help them be successful_
- _Monitor and track individual and team performance_
- _Develop and implement sales strategies_
- _Identify and develop new sales opportunities_
- _Build and maintain relationships with key clients_
- _Handle customer complaints and resolve issues in a timely and professional manner_
- _Stay up-to-date on the latest sales techniques and trends_

**_Competencies_**
- _Communication Skills: Excellent verbal communication skills are needed to effectively present product information, actively listen to customers, and respond to their needs and concerns._
- _Persuasion and Negotiation: Strong persuasive and negotiation skills are needed to influence customers and close sales deals while maintaining a win-win relationship._
- _Customer Focus: A customer-centric approach with a focus on delivering exceptional service, understanding customer requirements, and building long-term relationships._
- _Sales Acumen: Good understanding of sales principles and techniques, including lead generation, objection handling, and closing strategies._
- _Resilience: the ability to handle rejection and overcome obstacles while maintaining confidence and motivation to achieve sales targets._
- _Teamwork: collaboration with team members and sales managers to develop sales strategies, share best practices, and contribute to a positive team environment._
- _Adaptability: flexibility to adapt to changing sales strategies, market conditions, and customer preferences._
- _Organization and Time Management: Strong organizational skills to manage leads, prioritize tasks, and meet sales deadlines effectively_
- _Product knowledge: continuously learning and updating knowledge about products or services, industry trends, and competitor offerings to position the company's offerings effectively._

**Roles and Key KPAs**
- _conduct outbound calls to prospective customers to introduce and promote our products or services._
- _Generate new leads and identify sales opportunities through effective questioning and listening skills._
- _Build and maintain strong customer relationships by delivering excellent customer service and addressing customer inquiries or concerns._
- _Present product information, pricing, and benefits to potential customers in a persuasive manner._
- _achieve or exceed individual and team sales targets and contribute to the overall success of the sales department._
- _Follow up on leads and inquiries generated through various marketing channels._
- _Maintain accurate and up-to-date records of customer interactions, sales activities, and account information using CRM software._
- _Collaborate with team members and sales managers to develop sales strategies and improve sales processes._
- _Stay informed about industry trends, products, and competitors to effectively position our offerings in the market._
- _Continuously enhance product knowledge and sales skills through training and self-development

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