Director, Operations

6 months ago


Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

**Essential Responsibilities and Duties**:
1. Plays a vital role in change management for all operations and support related components.

2. Participates in the IT Steering Committee meetings.

3. Participates in service design and provides input in all operations and support service related components, as required.

4. Measures IT support performance and reports reasons for variances to the set service level agreements.

5. Works with the Service Management & Quality Assurance Officer to set the SLA targets and maintain the service catalogue.

6. Provides a holistic view of how business and functional capabilities are supported at KFSH&RC (Gen. Org.) and provides necessary input to the Enterprise Architecture Office.

7. Advises the leadership on potential sourcing propositions.

9. Manages the IT Operation Centre activities and escalates alarms and events to the relevant parties in accordance to varying criticality.

11. Acts as the direct accountable individual for data sources such as the Configuration Management Database (CMDB) and the Known Error Database (KEDB).

13. Oversees the operations of the service desk and works with the service manager to set expectations and escalation lines, in alignment with the standards set with the Service Management & Quality Assurance Officer.

14. Oversees the development of procedure manuals related to end user support and provides feedback as deemed necessary.

16. Consolidates all service improvement areas and escalates them as needed.

17. Follows all Hospital-related policies and procedures.

18. Participates in self & others’ education, training and development, as applicable.

**Education**:
Ph.D., Master's or Bachelor's Degree in Information Management, Health Informatics, Management Information System, Computer Science, Computer Engineering, Information Technology, or related field is required.

**Experience Required**:
Eight (8) Years of related experience with Ph.D. degree including at least Five (5) years in a related senior, supervisory or managerial position.

Twelve (12) Years of related experience with Master’s degree including at least Five (5) years in a related senior, supervisory or managerial position.

Fourteen (14) Years of related experience with Bachelor’s including at least Five (5) years in a related senior, supervisory or managerial position.

**Other Requirements(Certificates)**:
ITIL V3 Certified is preferred.


  • Operations Director

    4 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Pini Group Full time

    Job Title:Operations DirectorAbout the Role:We are seeking a highly skilled Operations Director to join our team in Riyadh, Saudi Arabia.Salary:The estimated salary for this role is $120,000 - $180,000 per annum, depending on experience.Job Description:As an Operations Director at Pini Group, you will be responsible for leading and managing all aspects of...


  • Riyadh, Saudi Arabia BAE Systems Full time

    **Director of Communications Operations** **GG14** **Riyadh** **JOB PURPOSE** BAE Systems is the UK Government’s nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, support and training to Saudi Arabia. We provide maintenance of Royal Saudi Air Force aircraft and train RSAF personnel safely...


  • Riyadh, Saudi Arabia MBR Partners Full time

    Operations & Support Program Director MBR Partners is seeking a senior Operations Program Director for a major smart city project in Saudi Arabia - this is an opportunity to be engaged in one of the world's major development projects. **Education**: - Master's degree in management or technology field (Highly preferred) Or Bachelor's Degree in Computer...


  • Riyadh, Ar Riyāḑ, Saudi Arabia RecruitMe Plus Full time

    Job Title: Culinary Operations DirectorWe are seeking a highly skilled and experienced Culinary Operations Director to join our team at RecruitMe Plus in Riyadh, KSA.Job Description:The successful candidate will oversee all kitchen operations, ensuring the highest standards of food preparation and presentation. Key responsibilities include managing staff,...

  • Director of Operations

    6 months ago


    Riyadh, Saudi Arabia Ericsson Full time

    **About this opportunity** The Managed Service Operations Director is the main responsible for the MS organisation, including long term objectives and leading and managing daily operation. **What you will do** - Manage the network operations organizations in gaining high efficiencies. - Ensure the overall management and operations of the customers’...


  • Riyadh, Saudi Arabia Jacobs Engineering Group Inc. Full time

    **Your Impact**: Challenging Today. Reinventing Tomorrow. - We're invested in you and your success. Everything we do is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnerships._ - At Jacobs, we challenge the status quo and redefine how to solve the world's...


  • Riyadh, Saudi Arabia Jacobs Full time

    **Location**: Riyadh, SA **Category**: Engineering **Job ID**: EST0001YK **Your Impact**: Challenging Today. Reinventing Tomorrow. - We’re invested in you and your success. Everything we do is more than just a project. It’s our challenge as human beings, too. That’s why we bring a thoughtful and collaborative approach to every one of our...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Star Services LLC Full time

    We are seeking a seasoned Operational Director to oversee the daily operations of our Riyadh branch. The ideal candidate will possess excellent leadership skills, strong communication abilities, and a proven track record of managing operations in a fast-paced environment.Key Responsibilities:Oversee the day-to-day operations of the branch, ensuring seamless...

  • Director of Operations

    6 months ago


    Riyadh, Saudi Arabia TAIT Towers Full time

    **TAIT Towers is the Market Leader in designing, constructing and delivering world-class solutions for live experiences.** Whether it's creating awe-inspiring spectaculars, complex touring stages, theatre engineering solutions, brand activations or cruise ship installations, TAIT delivers world-class solutions for live experiences. With its proprietary...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Accor Hotels Full time

    Job Description:As a Banquet Operations Director, you will lead the planning and execution of upscale events at our prestigious Sofitel Riyadh Hotel & Convention Center. With a strong background in event management and leadership, you will oversee the coordination of logistics, budgeting, and staff supervision to deliver exceptional results. Your expertise...


  • Riyadh, Saudi Arabia Heron Recruitment LLC FZ Full time

    **Job Title: Operating Director** **Location: Riyadh, Saudi Arabia** *** **Salary: 25,000 Riyals/month (negotiable)** **About the Company**: Our client is a leading manufacturing company of consumer products with production across KSA As the Operating Director, you will be responsible for overseeing the day-to-day operations in Saudi Arabia. You will...


  • Riyadh, Ar Riyāḑ, Saudi Arabia InnovTalent Full time

    InnovTalent seeks an experienced Payment Operations Director to lead our payment processing services.Key ResponsibilitiesDevelop and implement strategies to optimize payment operations and improve overall efficiency and effectiveness.Oversee the daily operations of payment processing, including transaction processing, settlement, and reconciliation.Monitor...


  • Riyadh, Saudi Arabia NicheHR Global Full time

    **Job Information**: Industry - Manufacturing City - Riyadh State/Province - Ar Riyad Country - Saudi Arabia Zip/Postal Code - 11564 **Director - Infrastructure & Operations** **JOB DESCRIPTION** *** We are Looking for a Director - Infrastructure & Operations, for one of our well-known clients based in KSA. **Title**:Director - Infrastructure &...

  • Director of Facilities

    6 months ago


    Riyadh, Saudi Arabia Recruitment JVJ Full time

    Urgently looking for a Director of Facilities & Operational Safety for a leading 5* Hotel in Riyadh, KSA. Salary is: SAR 16,000 - SAR20,000 + SAR30,000 per child (up to 2 children) for education per SAR10,500 housing year + 10-15% annual incentive. Start date is as soon as possible. **Salary**: ﷼16,000.00 - ﷼20,000.00 per month


  • Riyadh, Ar Riyāḑ, Saudi Arabia Star Services LLC Full time

    We are seeking a seasoned Chief Operations Director to lead our team in Riyad, KSA.About the Role:This is a full-time, permanent position offering a competitive salary package and opportunities for professional growth and development.Key Responsibilities:Oversee the day-to-day operations of our branch in Riyad, ensuring smooth management of staff, resources,...

  • Director of Operations

    6 months ago


    Riyadh, Saudi Arabia Agile Consultants Full time

    **Job Code**:215/001/247 **Location**:Riyadh, Saudi Arabia **Salary**:SAR 40,000 - 45,000 **Industry**:Events Services **Job Brief**: This role is an exciting opportunity for an individual who possesses a blend of account management expertise and event management and operational delivery skills. As the Director of Operations, you will play a pivotal role...


  • Riyadh, Saudi Arabia Parsons Full time

    Parsons is looking for an amazingly talented **Operations and Maintenance Director **to join our team! In this role you will get to **manage a large Infrastructure Operations and Maintenance portfolio on behalf of the client.** **What You'll Be Doing**: - Will lead workshops and meetings with the Client to ensure compliance with all management systems and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Leading Edge Full time

    **Job Summary:**We are seeking a highly skilled Logistics Operations Director to join our team at Leading Edge. This role is responsible for providing guidance and support to customers on logistics activities related to aircraft parts and services, as well as managing warehouse operations.Main Responsibilities:Develop and implement logistics strategies to...


  • Riyadh, Ar Riyāḑ, Saudi Arabia RGH-Global Limited Full time

    Job Summary:We are seeking an experienced and skilled Hotel Operations Director to oversee our housekeeping department. As a key member of our team, you will be responsible for ensuring the highest standards of cleanliness and hygiene throughout our facility.The ideal candidate will possess excellent leadership skills, a strong attention to detail, and the...


  • Riyadh, Saudi Arabia webook.com Full time

    Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? As an Events Operations Director, you will play a pivotal role in overseeing the planning, execution, and management of all event operations within our...