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Success Partner Associate

4 weeks ago

Riyadh, Saudi Arabia Nana Direct Full time

**About Nana**:
Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores. Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride. Nana was established in 2016 and is headquartered in Riyadh, Ar Riyad, Saudi Arabia.
**Highlights**:
Nana funding: 188M SAR

Current funding stage: Series C

Nana backed by: STV, MEVP, Wamda Capital, Saudi Venture Capital, Impact46, Watar Partners

**Duties and Responsibilities**:

- Initiating and closing sales with potential customers over the phone
- Managing the retailers accounts for the best performance
- Exceeding the Monthly target
- Encourage customers to buy services and products by using a prepared script to reference important parts of what the company offers.
- Go off-script when necessary to build a relationship with customers or answer any questions they have not addressed in the script.
- Advise prospective and current customers by answering questions and addressing concerns about purchased products.
- Listening to the customers' needs to generate repeat sales
- Asking questions to engage customers and keep the conversation going
- Gathering and documenting customer information, payment methods, purchases, and reactions to products
- Keeping up to date on all products and informing customers of new products
- Answering customers' questions on the products
- Meeting sales quotas
- Offer solutions based on clients’ needs and capabilities
- Track and document calls and sales

**Requirements**:

- Prior telephone sales experience
- Excellent communication skills
- The patience and ability to engage customers in conversation
- Good sales ability
- Excellent interpersonal and problem-solving skills
- The ability to handle rejection and stress in soliciting customers
- Hand on experience with sales tools such as CRM software
- Great interpersonal, communication, presentation and negotiation skills