Program Manager

4 weeks ago


Riyadh, Saudi Arabia MPH Global Services Full time

Category: Power
Industry: Power Generation
City/Country: Riyadh, Saudi Arabia
Location: Riyadh
- Act as the primary customer-facing program manager in front of our client
- Negotiate with customers, understanding contractual responsibilities and delivering to contractual requirements
- Creative problem solving of internal and customer issues
- Track project costs and manage financial responsibility of projects to guarantee on-budget delivery
- Understand multiple products and have the ability to coordinate and manage projects for multiple product solutions at once.
- Manage program level engagements and provide direction to project staff including Project Managers, PMO, subcontractors and Analysts.
- Provide direction and coordination across internal delivery teams to provide delivery to customer.
- Provide thought leadership towards the delivery of technical solutions with the most critical and demanding customers. This includes providing alternative delivery approaches to resolve customer complaints, issues, and/or for risk mitigation.
- Work closely with customers and its contractors to deliver successful on-time implementations
- Provide a consolidated delivery across multiple customer implementations by ensuring consistency among deliverables, communication and approach
- Provide oversight, training, mentoring and guidance to other Project Managers in the organization to further their knowledge and abilities
- Thoroughly understand delivery contracts and provide representation internally and to the customer
- Coordinate communication between customer and internal resources to facilitate shared expectations at all levels, including the Executive level and the field staff level.
- Compile and review project deliverables
- Create weekly status reports identifying consolidated project issues, risks and status
- Create coordinated delivery schedule
- Manage customer interactions and ensure satisfaction while minimizing project risk.
- Manage implementation schedules to ensure on-time delivery.



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