Application Support Engineer

1 week ago


Riyadh, Saudi Arabia SSC Egypt Full time

**Roles and Responsibilities**:

- Resolve client’s issues related to Applications.
- Act as a technical resource for internal and external products.
- Walk customers through the process of how to use services for the first time.
- Help customers troubleshoot issues they encounter while using services and provide actionable tips to resolve the problem.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint and determining the cause of the problem then selecting and explaining the best solution to solve the problem and finally following up to ensure resolution.
- Prepares product or service reports by collecting and analyzing customer information.
- Prepares and sends technical documentation to customers.
- Contributes to team effort by accomplishing results as needed by the organization.
- Generates frequent reports from SQL.
- 24/7 monitoring of Applications and escalates to the appropriate party when required

**Requirements**:

- Bachelor's degree in Computer Science
- Strong customer service and support focus with a desire to deliver a high-quality service.
- Self-motivated and highly professional with the ability to lead and take ownership and responsibility.
- Extensive problem-solving and debugging skills.
- Experienced in Problem and Incident Management.
- Excellent interpersonal and communication skills.
- Flexible in working outside of core business hours.
- Strong Database knowledge (SQL - MongoDB).


  • IT Support Engineer

    2 weeks ago


    Riyadh, Saudi Arabia IT Support Full time

    We're looking to hire "IT Support Engineer” for Full time support in KSA **Location**: Riyadh **Language**:English **Contract Length**:12 Months (Extendable) **Start date**:Immediate **Experience**:2 Years + **Monthly salary**: 4400 AED Gross (Including all taxes and expenses) **MUST BE KSA RESIDENT** Ability to commute/relocate: - Riyadh:...

  • Application Support

    2 weeks ago


    Riyadh, Saudi Arabia MPH Global Services Full time

    Category: IT/Software Development Industry: Telecommunication City/Country: Riyadh, Saudi Arabia Location: Saudi Arabia **Position** : Application Support & Maintenance Engineer** **Location**:Riyadh - KSA **Starting time**:ASAP **Duration**:2 years with renewable **Work Status **:Resident, Single **Within this context, we are looking for a support &...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Food Basics Co Full time

    # Hiring Senior Application Support with Capital Market Domain experience for our client in Riyadh, KSA.Key Responsibilities:Application Administration & MonitoringIncident Management & TroubleshootingData Management and ReportingChange and Release ManagementApplication Testing and Quality AssuranceReporting and DocumentationRequired Experience and...


  • Riyadh, Saudi Arabia Giza Systems EG Full time

    **Role Overview**: Applies basic foundation of a function’s principles, theories and concepts to assignments of limited scope. Utilizes professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. - Under general direction integrate technical knowledge and business understanding to create...


  • Riyadh, Saudi Arabia Giza Systems EG Full time

    Applies basic foundation of a function’s principles, theories and concepts to assignments of limited scope. Utilizes professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. - Under general direction integrate technical knowledge and business understanding to create effective solutions for...

  • Application Support

    2 weeks ago


    Riyadh, Saudi Arabia invenioLSI Full time

    **Description**: **Job Description -** - Role: Trainee - SAP Application Support - Experience: 0-2 years of experience - Location - Riyadh **Experience and Skills required -** - Native Arabic and good English communication skills - SAP Knowledge (YPP Program/SAP Training etc.) - Remedy knowledge (preferred) - Flexible to work on Shifts


  • Riyadh, Saudi Arabia SECLORE TECHNOLOGY Full time

    At Seclore, we are Entrepreneurs not Employees. We are a passionate team with diverse backgrounds and experiences, all driven to solve complex business problems with simple, intuitive solutions. We appreciate people fueled by passion, curiosity, and hunger to learn and grow. We encourage Seclorites to think out of the box and solve the unsolved - by...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Aamalcom Full time

    Position: Application Support SpecialistExperience: Minimum 6 yearsLanguage: Strong proficiency in EnglishJob Description:We are seeking a skilled and dedicated Application Support Specialist. The ideal candidate will have 6-10 years of hands-on experience providing L2/L3 support for application-related issues, managing business-critical applications, and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Food Basics Co Full time

    About the Job:We're seeking an experienced IT Infrastructure Expert to join our team at Tamatem Inc. As an IT Infrastructure Expert, you will play a key role in ensuring the smooth operation of our enterprise-level business applications.Responsibilities:Administer and monitor our business applications to ensure optimal performance and availability.Manage and...


  • Riyadh, Saudi Arabia NEC Software Solutions (India) Full time

    **Company Description** NEC Software Solutions (India)** On 1st July 2021, Rave Technologies became NEC Software Solutions India. This change brought us under the global NEC Corporation brand. We are proud to be part of an organisation with 122 years of experience in evolution with technology and innovation. We have more than 30 years of experience in...


  • Riyadh, Saudi Arabia Jahez Full time

    **Responsibilities**: - Work as L2 of support. - Issues troubleshooting and identifying the root cause and solving them. - Supporting in DB/Application levels. - Writing incident reports. - Deployment alignment with L2. - Work direct with the Development team for critical issues. - Use monitoring tools to detect and solve issues before...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Luxoft Full time

    A financial institution in Riyadh requires a skilled Murex production support expert to join their team.Job DescriptionThe ideal candidate will be responsible for managing the delivery of BO modules from Murex, validating and adapting the Murex application for BO users, and maintaining static data.Key ResponsibilitiesConfirm and validate Murex application...


  • Riyadh, Saudi Arabia NEC Software Solutions Full time

    Company Description **NEC Software Solutions (India)** On 1st July 2021, Rave Technologies became NEC Software Solutions India. This change brought us under the global NEC Corporation brand. We are proud to be part of an organisation with 122 years of experience in evolution with technology and innovation. We have more than 30 years of experience in...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Master Works Full time

    About the CompanyMaster Works is a growing company looking for experienced professionals to join our team. We are committed to delivering high-quality software solutions that meet the needs of our clients.Job DescriptionThe Senior Software Development Engineer will be responsible for designing, developing, and maintaining cutting-edge software applications....


  • Riyadh, Saudi Arabia Giza Systems EG Full time

    With mínimal supervision, integrate technical knowledge and business understanding to create superior solutions for GIZA SYSTEMS and for customers. - Works on problems/projects of moderately complex scope. - Evaluates unique circumstances and makes recommendations. - Exercises independent judgment within defined practices and procedures to determine...

  • Support Expert

    4 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Arthur Lawrence Jobs Full time

    About the JobWe are currently seeking a highly skilled Senior Specialist – Enterprise Application Support to join our team in Riyadh, KSA. This exciting opportunity requires a professional with extensive experience in application support, preferably within the banking industry.Key ResponsibilitiesDevelop and implement effective solutions to improve...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Arthur Lawrence Jobs Full time

    About the RoleArthur Lawrence is seeking a highly skilled Senior Specialist – Enterprise Application Support to join their team in Riyadh, KSA. This exciting opportunity requires a professional with extensive experience in application support, preferably within the banking industry.Key ResponsibilitiesProvide exceptional application support and maintenance...


  • Riyadh, Ar Riyāḑ, Saudi Arabia HungerStation | هنقرستيشن Full time

    About The OpportunityAssist in maintaining and managing IT infrastructure, including servers, networks, and storage.Monitor system performance and troubleshoot issues to ensure high levels of availability and security.Perform routine system maintenance tasks, such as software updates, patches, and backups.Provide first-level technical support to internal...


  • Riyadh, Ar Riyāḑ, Saudi Arabia FNRCO Full time

    Job DescriptionWe are seeking a highly skilled and motivated CRD Application Support Analyst to join our team at FNRCO. The successful candidate will be responsible for providing technical and functional support for the Charles River Derivatives (CRD) application.This role involves troubleshooting, system monitoring, issue resolution, and collaborating with...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Master Works Full time

    About DevSecOps at Master WorksAt Master Works, we believe in the importance of DevSecOps in ensuring the security and reliability of our software applications. As a Senior Software Development Engineer, you will play a key role in implementing DevSecOps practices and ensuring the smooth operation of our development lifecycle.Key ResponsibilitiesImplement...