Application Support Engineer

3 weeks ago


Riyadh, Saudi Arabia Giza Systems EG Full time

**Role Overview**:
Applies basic foundation of a function’s principles, theories and concepts to assignments of limited scope.

Utilizes professional concepts and theoretical knowledge acquired through specialized training, education or previous experience.
- Under general direction integrate technical knowledge and business understanding to create effective solutions for GIZA SYSTEMS and for customers.
- Exercises independent judgment within defined parameters.
- Resolve routine in-scope technical incidents independently.
- Work with team members to resolve more complex incidents.
- Document known errors and workarounds.
- identify and action escalations in line with defined policy
- Under general direction implement changes/solutions to meet customer needs within area of technical responsibility.
- Understand and escalate scope changes per change control process.
- Ensure Configuration Management Database (CMDB) entries are complete and accurate.
- Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc.).
- Set expectations with customers and/or internal businesses/end users within defined parameters.
- Work as part of a team, which may be virtual and/or global.
- Acts as team member by providing information, analysis and recommendations in support of team efforts.
- Demonstrates basic understanding of business contract to support and meet contractual metrics and obligations in area of responsibility.
- Monitor performance checkpoints.
- Responsible for executing recovery actions

**Personal Skills**:

- Computer Science, Engineering, Business, or related field or equivalent work experience.
- May hold entry-level certification(s) in work field.
- Typically 0-2 years of relevant experience with Bachelor’s degree, or 2+ years of relevant experience with 2 year post-high school degree.

**Technical Skills**:

- Under general direction integrate technical knowledge and business understanding to create effective solutions for GIZA SYSTEMS and for customers.
- Exercises independent judgment within defined parameters.
- Develop General understanding of related technologies
- Develop ITIL Process knowledge
- Develop Customer Service knowledge

**Education**:
MS / BS degree in Computer Science, Engineering

**Job Details**:
Job Location

Riyadh, Saudi Arabia

Company Industry

System Integrator

Company Type

Employer (Private Sector)

Job Role

Engineering

Job Division

EBS
Technical

Career Level

Entry Level

Years of Experience

Min: 0 Max: 2

Residence Location

Saudi Arabia

Nationality

Saudi Arabia

Degree

Bachelor's degree



  • Riyadh, Ar Riyāḑ, Saudi Arabia Master Works Full time

    Job DescriptionThe Software Deployment Engineer will be responsible for deploying, configuring, and monitoring software applications in various environments. This individual will collaborate closely with development, QA, and IT teams to facilitate seamless software delivery and deployment processes.

  • Application Support

    4 weeks ago


    Riyadh, Saudi Arabia MPH Global Services Full time

    Category: IT/Software Development Industry: Telecommunication City/Country: Riyadh, Saudi Arabia Location: Saudi Arabia **Position** : Application Support & Maintenance Engineer** **Location**:Riyadh - KSA **Starting time**:ASAP **Duration**:2 years with renewable **Work Status **:Resident, Single **Within this context, we are looking for a support &...


  • Riyadh, Saudi Arabia SSC Egypt Full time

    **Roles and Responsibilities**: - Resolve client’s issues related to Applications. - Act as a technical resource for internal and external products. - Walk customers through the process of how to use services for the first time. - Help customers troubleshoot issues they encounter while using services and provide actionable tips to resolve the problem. -...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Midis Group Kuwait Full time

    Job DescriptionWe are seeking a skilled and experienced Technical Support Engineer to join our team at Midis Group Kuwait. As a Technical Support Engineer, you will be responsible for providing technical assistance to end-users via phone, email, or remote support tools.Key Responsibilities:Receive, log, and categorize incoming support requests and...


  • Riyadh, Saudi Arabia IQVIA Full time

    Diagnosing and resolving issues related to IT monitoring systems and tools, while also offering technical assistance and guidance to fellow IT personnel and users - Sustaining IT monitoring solutions that encompass diverse facets of IT operations, including availability, performance, capacity, configuration, security, and adherence to compliance. -...


  • Riyadh, Saudi Arabia Giza Systems EG Full time

    Applies basic foundation of a function’s principles, theories and concepts to assignments of limited scope. Utilizes professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. - Under general direction integrate technical knowledge and business understanding to create effective solutions for...


  • Riyadh, Ar Riyāḑ, Saudi Arabia TAHAKOM Full time

    Job Overview">">The Technical Application Support Specialist will play a key role in ensuring the smooth operation of our enterprise applications.This position involves providing technical support, resolving issues, and assisting with application deployments and upgrades.">Key Responsibilities:">">Installation and Configuration: Oversee the installation,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Tiles Full time

    Job DescriptionWe are seeking a skilled and motivated Software Application Technician to join our team at Tiles. As a key member of our technical support team, you will be responsible for providing high-quality support to our software applications.The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proven...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Ammanu Full time

    Ammanu is seeking a highly skilled Senior Application Support Specialist to join our team in Riyadh, KSA.Hiring Requirements:Strong understanding of PL/SQL, database management, and system integrations.Familiarity with monitoring tools, issue-tracking systems, and ITSM frameworks (e.g., Manage Engine, ITIL).Exceptional analytical and troubleshooting skills...


  • Riyadh, Saudi Arabia SECLORE TECHNOLOGY Full time

    At Seclore, we are Entrepreneurs not Employees. We are a passionate team with diverse backgrounds and experiences, all driven to solve complex business problems with simple, intuitive solutions. We appreciate people fueled by passion, curiosity, and hunger to learn and grow. We encourage Seclorites to think out of the box and solve the unsolved - by...


  • Riyadh, Saudi Arabia VisionX Technologies Full time

    VisionX has been listed in the Top 10 Most Innovative Companies of 2020 by Fast Company - ranked alongside the likes of Microsoft & Snap Inc. We develop cutting-edge software products integrating computer vision, 3D modeling, AR, VR, decision sciences, and IoT addressing a wide variety of use cases across different industries. **Your role**: You will be...


  • Riyadh, Saudi Arabia JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Join a successful team, add value to the business and gain exposure to a wide range of business and technology activities! We are looking for an experienced, hands-on and enthusiastic technologist who is adaptable and flexible, and is keen to gain experience across many aspect of technology including software delivery, production...


  • Riyadh, Saudi Arabia Giza Systems EG Full time

    Under general direction integrate technical knowledge and business understanding. - Exercises independent judgment within defined parameters. - Resolve routine in-scope technical incidents independently. - Work with team members to resolve more complex incidents. - Document known errors and workarounds. - identify and action escalations in line with defined...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Pharmacy One Full time

    About Us:Abdalihospital is a leading healthcare provider in the region, dedicated to delivering high-quality patient care. Our team of experienced professionals is committed to providing exceptional service to our patients.Job Summary:We are seeking a highly skilled Senior Application Support professional to join our team. The successful candidate will be...


  • Riyadh, Saudi Arabia Jahez Full time

    **Responsibilities**: - Work as L2 of support. - Issues troubleshooting and identifying the root cause and solving them. - Supporting in DB/Application levels. - Writing incident reports. - Deployment alignment with L2. - Work direct with the Development team for critical issues. - Use monitoring tools to detect and solve issues before...


  • Riyadh, Saudi Arabia NEC Software Solutions Full time

    Company Description **NEC Software Solutions (India)** On 1st July 2021, Rave Technologies became NEC Software Solutions India. This change brought us under the global NEC Corporation brand. We are proud to be part of an organisation with 122 years of experience in evolution with technology and innovation. We have more than 30 years of experience in...


  • Riyadh, Saudi Arabia Giza Systems EG Full time

    Troubleshooting hardware, software, and network issues. - Installing, configuring, and maintaining IT systems. - Executing routine maintenance tasks such as system updates and patch management. - Assisting in IT asset management, including inventor. - tracking and procurement tasks. - Monitoring and promptly responding to IT infrastructure alerts and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia TAHAKOM Full time

    Job Requirements">As an Application Performance and Quality Engineer at TAHAKOM, you will be responsible for ensuring the smooth operation of our enterprise applications.This position involves providing technical support, resolving issues, and assisting with application deployments and upgrades.">Key Responsibilities:">">Installation and Configuration:...


  • Riyadh, Saudi Arabia VisionX Technologies Full time

    VisionX has been listed in the Top 10 Most Innovative Companies of 2020 by Fast Company - ranked alongside the likes of Microsoft & Snap Inc. We develop cutting-edge software products integrating computer vision, 3D modeling, AR, VR, decision sciences, and IoT addressing a wide variety of use cases across different industries. **Your...


  • Riyadh, Ar Riyāḑ, Saudi Arabia IMC-Jordan Full time

    **Senior Application Support Position:**We are seeking a highly skilled Senior Application Support professional to join our team at Food Basics Co. The ideal candidate will have a strong background in supporting and troubleshooting enterprise-level business applications.Responsibilities:Providing expert technical support for enterprise-level business...