Application Support Engineer

3 weeks ago

Riyadh, Saudi Arabia Giza Systems EG Full time

**Role Overview**:
Applies basic foundation of a function’s principles, theories and concepts to assignments of limited scope.

Utilizes professional concepts and theoretical knowledge acquired through specialized training, education or previous experience.
- Under general direction integrate technical knowledge and business understanding to create effective solutions for GIZA SYSTEMS and for customers.
- Exercises independent judgment within defined parameters.
- Resolve routine in-scope technical incidents independently.
- Work with team members to resolve more complex incidents.
- Document known errors and workarounds.
- identify and action escalations in line with defined policy
- Under general direction implement changes/solutions to meet customer needs within area of technical responsibility.
- Understand and escalate scope changes per change control process.
- Ensure Configuration Management Database (CMDB) entries are complete and accurate.
- Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc.).
- Set expectations with customers and/or internal businesses/end users within defined parameters.
- Work as part of a team, which may be virtual and/or global.
- Acts as team member by providing information, analysis and recommendations in support of team efforts.
- Demonstrates basic understanding of business contract to support and meet contractual metrics and obligations in area of responsibility.
- Monitor performance checkpoints.
- Responsible for executing recovery actions

**Personal Skills**:

- Computer Science, Engineering, Business, or related field or equivalent work experience.
- May hold entry-level certification(s) in work field.
- Typically 0-2 years of relevant experience with Bachelor’s degree, or 2+ years of relevant experience with 2 year post-high school degree.

**Technical Skills**:

- Under general direction integrate technical knowledge and business understanding to create effective solutions for GIZA SYSTEMS and for customers.
- Exercises independent judgment within defined parameters.
- Develop General understanding of related technologies
- Develop ITIL Process knowledge
- Develop Customer Service knowledge

**Education**:
MS / BS degree in Computer Science, Engineering

**Job Details**:
Job Location

Riyadh, Saudi Arabia

Company Industry

System Integrator

Company Type

Employer (Private Sector)

Job Role

Engineering

Job Division

EBS
Technical

Career Level

Entry Level

Years of Experience

Min: 0 Max: 2

Residence Location

Saudi Arabia

Nationality

Saudi Arabia

Degree

Bachelor's degree

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