Payment Operations Manager

3 months ago


مكة, Saudi Arabia Salla Full time

The Payments Operations Manager plays a crucial role in the day-to-day operations and performance of the company's payment processing ecosystem.

You will lead a team of payment specialists to ensure seamless, secure, and efficient payment transactions for the company's merchants and customers.

Your collaboration with cross-functional teams to streamline workflows, address challenges, and optimize the payment infrastructure is integral to supporting the company's business growth.

**Responsibilities**
- Manage a team of payment specialists responsible for processing, reconciling, and monitoring transactions
- Develop and implement operational policies, procedures, and controls to ensure compliance
- Analyze data, identify trends, and implement process improvements to enhance efficiency and customer experience
- Serve as the primary point of contact for merchants and providers to resolve payment-related issues
- Collaborate with the Fraud Risk Analytics team to develop fraud detection and prevention measures
- Identify automation and integration opportunities to streamline operations
- Monitor performance metrics, KPIs, and SLAs and report on the health of the payment ecosystem
- Contribute to the development and enhancement of payment-related platform features
- Stay updated on industry trends, technologies, and regulations, and implement necessary changes
- Partner with Product Managers to drive innovation and improve user experience
- Manage and develop the team to operate 24x7x365 financial support and payment processes
- Support launches of new payment options and partner onboarding

**Requirements**:

- Bachelor's degree in Computer science, Finance, or a related field
- 5+ years of payment operations management experience, preferably in e-commerce or financial services
- Strong understanding of payment processing workflows, gateways, and integrations
- Familiarity with industry regulations, security standards, and fraud prevention strategies
- Proficient in data analysis, reporting, and process optimization
- Excellent project management, problem-solving, and decision-making skills
- Proven ability to lead and motivate a team of payment specialists
- Effective communication and stakeholder management skills
- Experience with reconciliation, dispute resolution, and chargeback management
- Strong quantitative and analytical skills, with proficiency in financial modeling and databases
- Ability to understand business operations and their impact on the finance team
- Vital research, critical thinking, and problem-solving skills
- Experience with B2C technology, fintech, and/or payment services is advantageous



  • مكة, Saudi Arabia Adam Recruitment Full time

    **Job Title**: Operations Manager - 5-Star Hotel **Key Responsibilities**: - Oversee and manage the daily operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and Guest Services. Ensure the highest standards of service are maintained, consistently exceeding guest expectations. - Work closely with...


  • مكة, Saudi Arabia Salla Full time

    The Head of Compliance will be responsible for ensuring that the company adheres to all regulatory and legal requirements in Salla’s payments business, as well as internal policies and procedures. This role involves managing the compliance function, overseeing compliance risks, and implementing compliance programs to protect the company's operations and...

  • Key Account Manager

    4 days ago


    مكة, Saudi Arabia Carrier Full time

    **Country**: Saudi Arabia **Location**: Carrier, 11th Floor, Zahran Business Center, Jeddah, Saudi Arabia **About the role** Experienced Account Management professional, overseeing and participating in various Account Management and customer relationship management processes. Responsible for representing the company's interests and building business...


  • مكة, Saudi Arabia RIXOS Full time

    **Company Description** Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled...

  • Accountant - Shipping

    2 months ago


    مكة, Saudi Arabia Salla Full time

    Salla is seeking a detail-oriented and experienced Accountant to join our finance team. In this role, you will be responsible for managing the financial aspects of shipping operations, which includes tracking shipping costs, reconciling accounts, and ensuring compliance with financial regulations. You will collaborate with cross-functional teams to ensure...

  • Logistic Accountant

    3 months ago


    مكة, Saudi Arabia Salla Full time

    Salla is seeking a detail-oriented and experienced Logistic Accountant to join our finance team. As a Logistic Accountant, you will be responsible for overseeing the financial activities related to logistics operations, including inventory management, transportation costs, and customs compliance. You will collaborate with cross-functional teams to ensure...


  • مكة, Saudi Arabia Talent Pal Full time

    We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be...

  • Mgr-rooms Operations

    2 months ago


    مكة, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24172217 **Job Category** Rooms & Guest Services Operations **Location** Jabal Omar Marriott Hotel Makkah, Umm Al Qura, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in managing the execution of all operations in the rooms...

  • Fraud Risk Analytics

    3 months ago


    مكة, Saudi Arabia Salla Full time

    The Fraud Risk Analytics role analyzes and mitigates fraud risk within the organization's e-commerce platform. This involves identifying, monitoring, and responding to fraud patterns and trends from customer and merchant perspectives. The role requires a strong analytical mindset, technical skills, and domain knowledge of the e-commerce and payments...

  • Reservations Agent

    2 months ago


    مكة, Saudi Arabia Talent Pal Full time

    As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes. **Key Job Responsibilities**: - Provide information about room availability, rates, and hotel...


  • مكة, Saudi Arabia Parsons Full time

    Parsons is looking for an amazingly talented **Senio **r Commercial Manager **to join our team! In this role you will get to **oversee all contract activity for a Division, a major market segment, or for a major project. Travel to the client’s offices or to the project site may be required, either before the contract receives final approval or during the...


  • مكة, Saudi Arabia Afaq - Warehouse Branch Full time

    High school or equivalent - Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach - Work 40 hours/week, and overtime as required - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays You should be able to motivate a team of individuals to meet...

  • Senior Sales Engineer

    3 weeks ago


    مكة, Saudi Arabia Carrier Full time

    **Country**: Saudi Arabia **Location**: Carrier, 11th Floor, Zahran Business Center, Jeddah, Saudi Arabia **Role Responsibilities**: - Responsible for the direct sales of chilled water equipment's (Chillers, AHUs & FCUs) - Builds and manages long-term customer relationships/partnerships and responsible for customer satisfaction through executing the sales...

  • General Manager

    1 month ago


    مكة, Saudi Arabia Millennium Hotels and Resorts MEA Full time

    As the General Manager for M Hotel Al Dana Makkah, you will lead the overall operation of the hotel with a key focus on driving commercial success in the Hajj and Umrah business. Your primary responsibility will be to maximize performance, profitability, and return on investment by effectively managing peak pilgrimage seasons and ensuring that the hotel...

  • Site Manager

    1 month ago


    مكة, Saudi Arabia Giza Systems Full time

    The Role Site Manager - KSA Job Description - Responsible of overseeing all the logistics of a construction project, creating work schedules for the teams, and allocating responsibilities. Conduct site visits and report to project Managers on project progress. - Designs construction projects by studying project concepts, M&E drawings, architectural & Civil...

  • Finance Manager

    2 months ago


    مكة, Saudi Arabia Uvera Full time

    **Company Overview**: We are a venture-backed tech startup based in Saudi Arabia, with a legal entity also in the United States. As we prepare for future growth, we are seeking an experienced Financial Manager to join our team. This role will be pivotal in supporting our financial operations and strategic planning as we transition to the next phase of our...

  • Frontofficemanager

    2 days ago


    مكة, Saudi Arabia RIXOS Full time

    **Company Description** Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled...

  • Site Manager

    2 months ago


    مكة, Saudi Arabia Giza Systems EG Full time

    Responsible of overseeing all the logistics of a construction project, creating work schedules for the teams, and allocating responsibilities. Conduct site visits and report to project Managers on project progress. - Designs construction projects by studying project concepts, M&E drawings, architectural & Civil drawings and models - Prepares Engineering...

  • General Manager

    3 weeks ago


    مكة, Saudi Arabia Millennium Hotels and Resorts MEA Full time

    As the General Manager, you will lead the hotel operation with a key focus on driving commercial success in the Hajj and Umrah business. Your primary responsibility will be to maximize performance, profitability, and return on investment by effectively managing peak pilgrimage seasons and ensuring that the hotel meets the specific needs of Hajj guests. You...

  • Warranty Manager

    3 months ago


    مكة, Saudi Arabia Carrier Full time

    **Country**: Saudi Arabia **Location**: Carrier, 11th Floor, Zahran Business Center, Jeddah, Saudi Arabia **Role**: Warranty Manager **Location**: Jeddah, Saudi Arabia **Full/ Part-time**: **Build a career with confidence** Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter...