Payment Operations Manager
3 weeks ago
The Payments Operations Manager plays a crucial role in the day-to-day operations and performance of the company's payment processing ecosystem.
You will lead a team of payment specialists to ensure seamless, secure, and efficient payment transactions for the company's merchants and customers.
Your collaboration with cross-functional teams to streamline workflows, address challenges, and optimize the payment infrastructure is integral to supporting the company's business growth.
**Responsibilities**
- Manage a team of payment specialists responsible for processing, reconciling, and monitoring transactions
- Develop and implement operational policies, procedures, and controls to ensure compliance
- Analyze data, identify trends, and implement process improvements to enhance efficiency and customer experience
- Serve as the primary point of contact for merchants and providers to resolve payment-related issues
- Collaborate with the Fraud Risk Analytics team to develop fraud detection and prevention measures
- Identify automation and integration opportunities to streamline operations
- Monitor performance metrics, KPIs, and SLAs and report on the health of the payment ecosystem
- Contribute to the development and enhancement of payment-related platform features
- Stay updated on industry trends, technologies, and regulations, and implement necessary changes
- Partner with Product Managers to drive innovation and improve user experience
- Manage and develop the team to operate 24x7x365 financial support and payment processes
- Support launches of new payment options and partner onboarding
**Requirements**:
- Bachelor's degree in Computer science, Finance, or a related field
- 5+ years of payment operations management experience, preferably in e-commerce or financial services
- Strong understanding of payment processing workflows, gateways, and integrations
- Familiarity with industry regulations, security standards, and fraud prevention strategies
- Proficient in data analysis, reporting, and process optimization
- Excellent project management, problem-solving, and decision-making skills
- Proven ability to lead and motivate a team of payment specialists
- Effective communication and stakeholder management skills
- Experience with reconciliation, dispute resolution, and chargeback management
- Strong quantitative and analytical skills, with proficiency in financial modeling and databases
- Ability to understand business operations and their impact on the finance team
- Vital research, critical thinking, and problem-solving skills
- Experience with B2C technology, fintech, and/or payment services is advantageous
-
Head of Fintech Compliance
4 weeks ago
مكة, Saudi Arabia Salla Full timeThe Head of Compliance will be responsible for ensuring that the company adheres to all regulatory and legal requirements in Salla’s payments business, as well as internal policies and procedures. This role involves managing the compliance function, overseeing compliance risks, and implementing compliance programs to protect the company's operations and...
-
Credit Manager
4 weeks ago
مكة, Saudi Arabia InterContinental Full timeAt **InterContinental Hotels Group®,** we want our guests to feel special, cosmopolitan and In the Know which means we need you to: - Be charming by being approachable, having confidence and showing respect. - Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. - Make it...
-
Key Account Manager
4 weeks ago
مكة, Saudi Arabia Carrier Full time**Country**: Saudi Arabia **Location**: Carrier, 11th Floor, Zahran Business Center, Jeddah, Saudi Arabia **About the role** Experienced Account Management professional, overseeing and participating in various Account Management and customer relationship management processes. Responsible for representing the company's interests and building business...
-
Director of Operations
4 weeks ago
مكة, Saudi Arabia SWISSOTEL Full time**Company Description** Hotel Overview**: Swissôtel Makkah is Swissotel’s first hotel to open in Saudi Arabia. The hotel offers 1500 elegant rooms and suites with modern design, complementing the values of today’s Arab culture. As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Makkah is a contemporary five-star hotel located in...
-
Telephone Operator
4 weeks ago
مكة, Saudi Arabia M Hotel Makkah by Millennium Full timeAs a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay. **Key Job Responsibilities**: - Professionally and warmly receive each Guest call, ensuring a friendly interaction. - Foster effective...
-
Logistic Accountant
4 weeks ago
مكة, Saudi Arabia Salla Full timeSalla is seeking a detail-oriented and experienced Logistic Accountant to join our finance team. As a Logistic Accountant, you will be responsible for overseeing the financial activities related to logistics operations, including inventory management, transportation costs, and customs compliance. You will collaborate with cross-functional teams to ensure...
-
Junior Accountant
3 weeks ago
مكة, Saudi Arabia Leo International HR Consultancy Full timeThe Role **JOB BRIEF**: The client is looking for an Accountant based in Makkah to manage all financial transactions, from fixed payments and variable expenses to bank deposits and budgets. Accountant responsibilities include auditing financial documents and procedures, reconciling bank statements, and calculating tax payments and returns. To be successful...
-
Pharmacist - (المظيلف)
2 weeks ago
مكة, Saudi Arabia Nahdi Full timeProvides general healthcare advice and dispenses prescription and non-prescription medication along with non-pharma products to customers. Supervises the retail store team and operations in order to ensure key sales targets, customer satisfaction levels along with operational readiness levels are continuously met. **Accountabilities** **Store...
-
Director of Operations
4 weeks ago
مكة, Saudi Arabia RIXOS Full time**Company Description** Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled...
-
Key Account Manager
6 days ago
مكة, Saudi Arabia Carrier Full time**Country**: Saudi Arabia **Location**: Carrier, 11th Floor, Zahran Business Center, Jeddah, Saudi Arabia **Why Carrier?** Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions. We invented the modern air conditioning, and our team of pioneers and innovators...
-
Reservations Agent
3 weeks ago
مكة, Saudi Arabia Talent Pal Full timeAs a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes. **Key Job Responsibilities**: - Provide information about room availability, rates, and hotel...
-
Accountant (Shipping)
1 week ago
مكة, Saudi Arabia Salla Full timeSalla looking for accountant who is responsible for accounting, reconciliation, and reporting related to logistics operations, including revenue and cost management, billing, collections, and merchant compensations. Key Responsibilities: 1. Revenue Management: - Accurately calculate logistics-related revenues. - Reconcile revenues with invoices and resolve...
-
Senior Sales Engineer
6 days ago
مكة, Saudi Arabia Carrier Full time**Country**: Saudi Arabia **Location**: Carrier, 11th Floor, Zahran Business Center, Jeddah, Saudi Arabia **Build a career with confidence** Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in...
-
Front Office Agent
4 weeks ago
مكة, Saudi Arabia FAIRMONT Full time**Company Description** Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka’aba. This 76-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, is the iconic symbol of hospitality in the Holy City. The hotel...
-
Front Office Agent
3 weeks ago
مكة, Saudi Arabia RAFFLES Full time**Company Description** Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 214 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka'aba and the city. The hotel combines the best of local cuisine and international dishes in...
-
Laundry Manager
5 days ago
مكة, Saudi Arabia M Hotel Makkah by Millennium Full timeAs a Laundry Manager, you will oversee and manage the laundry operations, ensuring the efficient and timely processing of all linens, uniforms, and guest laundry. Your role involves supervising the laundry team, maintaining laundry equipment, and upholding the highest standards of cleanliness and quality. **Key Job Responsibilities**: - Lead and manage the...
-
General Cashier
4 weeks ago
مكة, Saudi Arabia SWISSOTEL Full time**Company Description** “A passion for perfection” Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring new ideas, use and develop their knowledge to reinvent their career...
-
Concept Store Manager
6 days ago
مكة, Saudi Arabia Salla Full timeSalla is seeking an experienced Store Manager to oversee our store operations in Makkah. As the Store Manager, you will be responsible for leading our retail team, driving sales performance, and ensuring an exceptional customer experience. Your leadership will be key in maintaining store standards, optimizing inventory, and cultivating a motivated team that...
-
Project Manager
3 weeks ago
مكة, Saudi Arabia المهندسون الاستشاريون Full timeمطلوب للتعيين الفوري لشركة تعمل في مجال الإستشارات الهندسية عن حاجتها لشغل الوظيفة التالية لمشروع تشغيل وصيانة ومراجعة واعتماد المخططات، مقر المشروع (مدينة مكة المكرمة) وفق الشروط التالية: - خبرة...
-
Warranty Manager
4 weeks ago
مكة, Saudi Arabia Carrier Full time**Country**: Saudi Arabia **Location**: Carrier, 11th Floor, Zahran Business Center, Jeddah, Saudi Arabia **Role**: Warranty Manager **Location**: Jeddah, Saudi Arabia **Full/ Part-time**: **Build a career with confidence** Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter...