Consultant (Service Management)

7 days ago

Riyadh, Saudi Arabia IFS Full time

Company Description

IFS delivers award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can **#MakeYourMoment** so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

**Job Description**:
**IMPORTANT NOTES**:
1. This posting is for a Service Management (SM) Consultant that has experience in implementing Service Management software. It is not a Field Service Technician role.

2. Although this Job Posting is published in Riyadh, IFS is open to applicants in other areas of the Saudi Arabia

**JOB DESCRIPTION**

IFS’s Global Consulting Delivery (GCD) Organization is on the lookout for a dynamic and ambitious individual to join our team as a Service Management (SM) Application Consultant. You will be at the forefront of IFS product implementations working directly with IFS customers and partners on cutting edge industry solutions in industries such as Aerospace & Defense; Energy, Utilities & Resources; Engineering, Construction & Infrastructure; and Manufacturing and Services. Furthermore, you will have the opportunity to work with geographically distributed teams around the globe which will provide you with international exposure through project implementation and commercial execution.

To be successful in the role, you will have a background of successful project implementations and enjoy being the key functional expert in the Service Management domain. You will be responsible for combining industry experience with IFS best practices to guide the customer through the implementation of core IFS business solutions.

Responsibilities include:

- Guiding our customers to improve their business through a deep understanding of the core IFS solution and industry accelerators.
- Understanding the customer’s business, industry and local field service management drivers, practices and policies.
- Acting as a trusted advisor in articulating and critically evaluating customer-specific business solutions.
- Seeking opportunities to increase customer satisfaction and deepen customer relationships.
- Understanding customer business needs and guiding them in the most effective usage of IFS Products.
- Leading and owning the solution definition and scope for the Service Management portion of the IFS Solution.
- Identifying and bridging the gap between the customer’s business requirements and IFS Products.
- Conducting customer training sessions and workshops.
- Guiding and assisting the customer with testing and Go Live cut-over strategies.
- Keeping up to date with regulatory and compliance requirements of the Service Management domain in the key focus industries.
- Managing, coaching and mentoring IFS colleagues.
- Contributing to the continuous improvement of existing IFS products, processes and methodology.

**Qualifications**:
**QUALIFICATIONS**

**Essential**:

- An academic background with a Bachelor or Master’s Degree in Engineering, Business, Information Technology or equivalent.
- Experience delivering Service Management ERP/IT Solutions in a similar role.
- Proven ability to lead and influence teams, colleagues, customers and partners.
- Ability to articulate and critically evaluate customer-specific business needs and solutions in a customer facing role.
- Expertise in business process mapping and deployment.
- Strong problem-solving ability, analytical skills and strategic thinking.
- Excellent interpersonal skills including stakeholder management, negotiation and influencing skills.
- Excellent communication and presentation skills at the executive level.
- Ability to work independently and within a team setting.
- Fluent in English and local language, both oral and written.
- Ability to travel nationally and internationally.

**Desirable**:

- Knowledge and record of IFS products implementation.
- Industry-specific knowledge from target industries.

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