Cmms Maximo Support Engineer
2 weeks ago
As **CMMS** **Support Engineer** (Computerised Maintenance Management System), you work closely with Alstom CMMS Manager you will, manage day to day operational use / support / knowledge management and process strengthening of the Riyadh Metro based CMMS (**IBM Maximo**)
In addition, you will interact with various Business Key users (**KU**) for various information management needs, action tracking, follow-ups and Issue management from Application Usage.
**Your responsibilities include**:
- Support the Business in day to day running & efficient usage of CMMS & Integrated processes through a team of Business Key Users.
- Leverage Maximo expertise (functional & technical) for above systems to Business Users during operational use
- Deliver / co-ordinate first level of support / Issue management - Triaging Business reported issues / queries & new requirements, do initial analysis, and route to right support teams (CMMS Admin / Integration / Alstom IS&T, SAP, etc)
- Maximo User management for Maximo - User data management, Access Management, Maximo query & Reporting, data management & analysis, etc.
- Support key phases during use like Testing, Training, Data management
- Support & track Information Management & Reporting framework
- Progress reporting, Reporting needs related to KPI, Information management, documentation management for knowledge repository
- Ongoing Meeting & Actions tracking
- Drive system & User skill maturity
**What do I need to qualify for this job?**
Additionally, you shall be a natural leader with a strong focus on customer satisfaction. You know how to develop and maintain relationships with your team, peers and customers. You will exemplify a collaborative and creative approach to problem solving and demonstrate the ability to work in an international and multidisciplinary team.
**Minimum qualifications**
- Experience of using & administering IBM Maximo in a Support role, or as a team leader
- Graduate degree or equivalent combination of training.
**Preferred qualifications**
- Experience in the field of railway, automotive or aerospace.
- Experience with SAP ERP, especially in relation to co-existence with SAP ERP
- Exposure to integration support between Maximo & SAP - Monitoring, initial error analysis and problem fix
We believe that a diverse and inclusive workforce is a lever to running a sustainable and successful business. We are dedicated to creating an inclusive environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected
**Job Segment**:ERP, SAP, Technology
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