Service Coordinator

6 days ago


Riyadh, Saudi Arabia Grundfos Full time

**About our Company**

With over 17 million pumps produced annually and over 19,000 employees in more than 56 countries, Grundfos is today one of the world’s leading manufacturer of pumps and pumping systems. Our products satisfy the markets’ needs for effective, reliable, and highly efficient solutions. We contribute to global sustainability by pioneering water technologies that improve the quality of life for people and care for the planet.

**About the Role**
- Coordinate and schedule service operations and site visits.
- Handle customer requests (phone calls, orders etc.) and prepare standard quotations.
- This role will be based in Riyadh, Saudi Arabia.

**Why Grundfos?**
- Global values-driven organization
- Great team culture and positive work environment
- Wide range of employee benefits
- Access to extensive internal training with global career development opportunities
**Key Activities**:

- Coordinate and schedule service operations (using Service Management System). Liase and build trust with customers, service staff, contractors (Authorized Service Partners) regarding any scope of on-site work, including Health &Safety aspects.
- Organize travels and site visits.
- Handle customer requests (phone calls, orders etc.) and prepare simple quotations.
- Enter credit memos, returns and warrant credits.
- Coordinate return of defective material from customers, distributors and service centers.
- Assist in executing plans, policies and projects.
- Handle escalated complaints from customers and drive to satisfactory conclusion.
- Prepare monthly performance report
**Qualifications and Skills Required**:

- Bachelor’s degree.
- Engineering is an add value but not a must
- 2-5 years of experience in customer service
- Aftersales is plus
Fluent in Arabic
- Fluent in English
- Good communication skills
- SAP knowledge is a plus
- CRM knowledge is a plus

**More Information**

**We look forward to hearing from you.



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