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Guest Services Coordinator

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Rotana Hotels Full time

At Rotana Hotels, we are committed to delivering exceptional guest experiences. As a Team Leader - Guest Services, you will play a vital role in achieving this goal by providing personalized service and attention to our guests.

About the Role:
  • This is a key leadership position within our Guest Services team.
  • You will be responsible for coordinating guest services and ensuring that all guests receive a warm and welcoming experience.
  • You will work closely with other departments to ensure seamless communication and coordination.
Responsibilities:
  1. Guest Service Delivery: Provide exceptional guest service and attention to all guests, focusing on creative solutions to meet their needs.
  2. Amenity Coordination: Prepare and coordinate the distribution of guest amenities, welcome letters, and fruit setups for VIPs and long-stay guests.
  3. Guest History Management: Update and maintain accurate guest history profiles through our Opera guest profile system.
  4. Daily Report Review: Review and prepare next day's arrival reports for VIPs and those accorded special status, highlighting relevant information to management.
  5. Room Allocation: Block rooms to ensure allocation according to guest expectations, utilizing guest history and communicating with other departments as necessary.
  6. Courtesy Calls: Make courtesy calls to guests and complete the daily call log as per established guidelines.