Venue Manager

3 weeks ago

Jeddah, Saudi Arabia Duplays Full time

Duplays was founded in 2007, to bring strangers together through the spirit of competition, by organizing sports leagues and teams for a myriad of recreational activities aiming to increase public health and shatter segregation through sport. Today, we embark on not just organizing high-quality sports experiences but building best-in-class multisport facilities across the Kingdom of Saudi Arabia.

We’re on an exciting and groundbreaking mission, to increase the public's participation in recreational activities. Our facilities, at 7,000 sq. meters plus, will be home to various sports, offering a temperature-controlled, open space for individual customers, academies, and federations to play the games they love.

As a result, we are hiring a Venue Manager to join the company.

Based in either Jeddah or Dammam, you'll have the opportunity to work on a diverse portfolio of projects, gaining exposure to a fast-paced market with evolving challenges and opportunities.

This is a professional position that has an active role in the administration, operations, and sales of the venue. The Venue Manager will report to the Head of Operations to ensure team performance and workflows are operating efficiently while maintaining exceptional profit margins and managing local relationships with customers and suppliers.

To be considered for this demanding role, you’ll need to be an exceptional communicator, able to work alongside and report to senior officials. With a demonstrable background in meeting targets and leading projects. You will need to be an engaging and positive individual with a track record of managing a team.

Applicants will need to be comfortable with a varying workload and tight deadlines, but will also need to be calm and measured under pressure. Other responsibilities will include Monitoring SOPs, training and development, and building a rapport with local schools, academies, and federations.

In return, we offer a competitive salary and the chance to leave your mark on a business during the growth stage.

**Responsibilities**:

- Develop successful partnerships with third-party contractors and suppliers offering input where required, ensuring high standards are maintained consistently
- Assist in the development of SOPs and ensure they are adhered to by all team members
- Help to design the user experience pathway and retention model, brainstorm initiatives to enhance standards to meet and exceed customer expectations
- Work with the HR team in attracting, recruiting, developing, retaining, and engaging the right people to deliver business results
- Conscientiously strive to meet or exceed budgetary goals, understand how to achieve increased sales while maintaining expense controls
- Maintain constant communication with the marketing team/agency to ensure commercial opportunities are worked through together
- Ensure that standards for quality, customer service, health, and safety are met and maintained
- Encourage and support a learning and development culture to enhance the roles of team members
- Offer advice on opportunities for greater efficiency and improving the performance of the facility
- Act as an ambassador for the brand and company by maintaining the highest level of honesty and integrity

**Person Specification**:

- Prior experience managing a leisure facility ideally within the sports/wellbeing sector
- Strong selling skill set and ability to influence at a customer level and internally
- Self-motivated with a proven ability to work independently
- Effective time-management and scheduling skills, with the ability to balance multiple projects simultaneously
- Strong interpersonal and communication skills and ability to effectively convey markets insights and conditions back to senior management
- Experience in managing a team in a service led facility
- Experience starting or scaling a successful startup or new project is desirable
- Experience in financial planning and management is desirable
- Excellent communication and collaboration skills
- Entrepreneurial spirit and enthusiasm

This Job Description identifies the main requirements of the role. It is not an exhaustive list of duties but is intended to reflect the nature, range, and context of the work which will change over time.

**About Duplays**:
Duplays was founded on a simple observation. People move to a new city and find it difficult to connect with others to play the sports they left behind but still love to play. We wanted to change that, so we started Duplays (yes a play on words for “Dubai plays”), as an online platform that would connect sports enthusiasts with sport leagues that we’d organize across the Emirate. We found the venues, hired the referees, and created teams and schedules. We did this at scale, across Dubai and Abu Dhabi, each night, every night to become the UAE’s largest provider of adult, participatory sport.Our mission today is no different. We want to be the sport venues of choice for people t

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