Front Desk Guest Experience Specialist
14 hours ago
**Stella Stays - Who are we?**
Stella Stay is a UAE proptech start-up with a vision to create the future of living and hospitality. We offer branded residences and suites that are beautifully designed, thoughtfully equipped, and a seamless digital guest experience.
Established in 2019, Stella Stays is present and growing rapidly in major cities across the Middle East, Europe and North America. Our proprietary technology empowers unmatched efficiency across real estate supply growth, interior design, pricing, economics, bookings, guest service, and property management.
Stella Stays is the winner of the 2021 Stevie awards for the “Most Innovative Tech Start-up of The Year” and “Innovative Achievement in Sales” for its technology and revenue generation strategy respectively.
We are expanding globally and to support our exponential growth, we’re looking for a Front Desk Specialist. The Front Desk Specialist will be directly responsible for achieving outstanding guest experience through greeting and assisting guests within the buildings. This role will be an extension of our global guest experience team, taking ownership of issues and ensuring they are completed efficiently and in a timely manner.
**At Stella Stays, you will**:
**Guest Experience**
- Greet & assist guests on site responding to our guests needs during the booking process, pre-stay, during their stay, and post-stay
- Be the face of Stella Stays, and make a memorable first impression on our guests, and all internal and external partners
- Register guests through the relevant portals
- Guide and support guests through the digital experience as needed, ensuring seamless check in/check out process
- Hospitality Elevation - Guest Gifts, VIP Guests, Personalized Touches
- Deliver a world-class and personalized hospitality experience in our properties, making our guests come back time after time
- Proactively respond to, troubleshoot, and resolve client issues in a timely and positive manner
**Sales & Reservations**:
- Assisting in reservations as needed and add-on sales by closing lead opportunities
**Property Management**:
- Gain a full knowledge of buildings or units that fall within your responsibility
- Proactively inspect units as required and deliver supplies to ensure a consistent guest experience
- Ensure the maintenance, cleanliness, and organization of both guest-facing and back of house working spaces including lobbies, and others common areas, as assigned
- Build and maintain positive relationships with building staff and vendors
**We’re looking for someone who is**:
- Experience in hospitality front desk
- Fluent in Arabic & English
- Able to work flexible hours, nights, weekends & holidays required
- An excellent team player with a great attitude. You’re organized, hard working, detail oriented, and energetic
- Strong written and verbal communication skills
- Strong problem-solving, analytical, and time management skills
- Comfortable making important decisions in a timely fashion
- Not afraid of rolling up your sleeves
- Comfortable working cross-functionally to make the city successful
- Ability to work effectively both in a team environment as well as independently
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