Front Desk Guest Experience Specialist
1 day ago
**Stella Stays - Who are we?**
Stella Stays is a rapidly growing tech-centric hospitality startup, based in Dubai, UAE, offering beautifully designed apartments and villas to travelers and residents for nightly, monthly or yearly stays.
We design each Stella with the modern traveler in mind, and believe that a home should be an artful combination of places seen, people met and stories formed along the way. Stella Stays was launched in 2019 and now has a portfolio of hundreds of properties across MENA and North America.
We are expanding globally and to support our exponential growth, we’re looking for a **Front Desk Guest Experience Specialist.** The Front Desk Guest Experience Specialist will be directly responsible for achieving outstanding guest experience through greeting and assisting guests within the buildings. This role will be an extension of our remote guest experience team, taking ownership of issues and ensuring they are completed efficiently and in a timely manner.
**At Stella Stays, you will**:
- Greet & assist guests on site responding to our guests needs during the booking process, pre-stay, during their stay, and post-stay
- Be the face of Stella Stays, and make a memorable first impression on our guests, and all internal and external partners
- Guide and support guests through the digital experience as needed, ensuring seamless check in/check out process
- Hospitality Elevation - Guest Gifts, VIP Guests, Personalized Touches
- Deliver a world-class and personalized hospitality experience in our properties, making our guests come back time after time
- Gain an intimate knowledge of buildings or units that fall within your responsibility
- Proactively inspect units as required and deliver supplies to ensure a consistent guest experience
- Assisting in reservations as needed and add-on sales by closing lead opportunities
- Proactively respond to, troubleshoot, and resolve client issues in a timely and positive manner
- Ensure the maintenance, cleanliness, and organization of both guest-facing and back of house working spaces including lobbies, and others common areas, as assigned
- Build and maintain positive relationships with building staff and vendors
- Maintain company culture by having an upbeat and open attitude
- Attend weekly team meetings
**We’re looking for someone who is**:
- Able to work flexible hours, nights, weekends & holidays required
- An excellent team player with a great attitude. You’re organized, hard working, detail oriented, and energetic
- Strong written and verbal communication skills (English & Arabic)
- Strong problem-solving, analytical, and time management skills
- Comfortable making important decisions in a timely fashion
- Not afraid of rolling up your sleeves
- Comfortable working cross-functionally to make the city successful
- Ability to work effectively both in a team environment as well as independently
**Language**:
- English (required)
- Arabic (required)
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