Asstmgr-front Office

7 days ago

Riyadh, Saudi Arabia Marriott International, Inc Full time

**Job Number** 24047774

**Job Category** Rooms & Guest Services Operations

**Location** Four Points by Sheraton Riyadh Khaldia, Imam Faisal Bin Turki Street, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.

**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

**Additional Responsibilities**
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre
- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a fr

  • Asstmgr-front Office I

    6 days ago

    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23073100 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Riyadh Northern Ring Road, Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the...

  • Asstmgr-front Desk

    6 days ago

    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23073089 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Riyadh Northern Ring Road, Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level...

  • Front Office Manager

    1 week ago

    Riyadh, Saudi Arabia Ewaa Hotels Full time

    ***: Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department. **FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES**: Trains, cross -trains,...

  • Front Office Manager

    12 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Novotel Wollongong Northbeach Full time

    Job OverviewWe are seeking an experienced and skilled Front Office Supervisor to join our team at Novotel Wollongong Northbeach. As a key member of our hotel operations, you will be responsible for ensuring the smooth operation of the front desk and providing exceptional guest services.Key Responsibilities:Reporting to the Front Office Manager, you will be...

  • Front Desk Officer

    1 week ago

    Riyadh, Saudi Arabia Robbert Murray & Associates Full time

    We are now hiring & now looking for a Front Desk Officer based in Riyadh, KSA to support Sr Management & team in the office. Our client is a leading independent water producer in Saudi Arabia. Requirements are as below; *Arabic Speaker is a must with at least 4-5 years of experience in the same role. *Strong attention to detail and ability to...

  • Front Office Manager

    1 week ago

    Riyadh, Saudi Arabia Boudl Hotels & Resorts Full time

    The Role SCOPE AND GENERAL PURPOSE Under the general direction of the General Manager and within the limits of local hotel policies and procedures, oversees and directs all aspects of Front office operations which shall include, but not be limited to the following: - Front Office. - Executive lounge. - Business center. - Guest relation. - Telephone. - Guest...

  • Front Office Supervisor

    20 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Crowne Plaza Riyadh Al Waha, an IHG Hotel Full time

    Get AI-powered advice on this job and more exclusive features.Are you ready to lead a team that delivers exceptional service and ensures smooth operations?Join us at Crowne Plaza as a Front Office Supervisor and play a key role in overseeing guest services and front desk operations, ensuring every guest's experience is seamless and memorable.Why Join Us?At...

  • Front Office Supervisor

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Novotel Bogor Golf Resort & Convention Center Full time

    Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Front Office Supervisor

    16 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Novotel Wollongong Northbeach Full time

    Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Front Office Lead

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Novotel Bogor Golf Resort & Convention Center Full time

    At Novotel Bogor Golf Resort & Convention Center, we pride ourselves on delivering exceptional guest experiences. As a Front Office Supervisor, you will be at the forefront of this effort, ensuring that every guest feels welcome and valued.Job ResponsibilitiesSupervise front desk staff to ensure they meet our high standards of service quality.Manage...

  • Front Office Operations Manager

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Crowne Plaza Riyadh Al Waha, an IHG Hotel Full time

    Job Description:The Front Office Supervisor role at Crowne Plaza Riyadh Al Waha, an IHG Hotel, is a key position that oversees the smooth operation of front office services. This includes managing the check-in and check-out process, ensuring guest information is accurate, and handling guest complaints efficiently.This leadership role requires strong...

  • Assistant Front Office Manager

    4 weeks ago

    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23020400 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...

  • Assistant Front Office Manager

    6 days ago

    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23073095 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Riyadh, King Abdullah Ibn Abdulaziz Road Al Woroud District, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager...

  • Front Office Associate

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full time

    About YouWe are looking for a highly skilled and organized individual with excellent communication skills, proficiency in Microsoft Office Suite, and ability to multitask and prioritize tasks effectively.The ideal candidate will have a strong track record of managing front office activities, with a keen eye for detail and a customer-centric approach.

  • Front Office Team Lead

    15 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Crowne Plaza Riyadh Al Waha, an IHG Hotel Full time

    We are looking for a highly motivated and experienced individual to fill the role of Guest Services Supervisor at Crowne Plaza Riyadh Al Waha, an IHG Hotel. As a supervisor, you will be responsible for ensuring that all guest interactions are exceptional, and that our high standards of service are consistently met.Job Description:Provide exceptional customer...

  • Office Coordinator

    2 days ago

    Riyadh, Saudi Arabia GEO GLOBAL ENGINEERING OFFICE Full time

    **Responsibilities** - Front desk representative - Answering calls - Hosting office visitors - Making reports ,spreadsheets, preparing quotations for office purchasing - Visiting prospect clients - Solving authority matters - Schedule office subscriptions and billing date - Handle betty cash and spend it in responsible manner - Set meetings, attend meeting...

  • Front Desk Officer

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia SENSYS Inc. Full time

    Job SummaryThe Front Desk Officer will be the primary point of contact for visitors, clients, and employees. This role requires excellent communication skills and the ability to manage multiple tasks efficiently.Main Responsibilities:Schedule appointments and manage meeting room bookings.Handle basic clerical tasks such as data entry, filing, and...

  • Front Desk Officer

    2 weeks ago

    Riyadh, Saudi Arabia Saudi Diyar Consultants Full time

    **MAJOR ACCOUNTABILITIES OF POSITION: -** - The Primary job is to answer the incoming calls. - Providing information to all who will call in the office or visit the office premises. - Answering the queries of all those callers who call in the organization or information seekers about Saudi Diyar Consultants. - Receive all the important messages and pass them...

  • Front Office Manager

    2 weeks ago

    Riyadh, Saudi Arabia NOVOTEL NOVOTEL RIYADH OLAYA STREET Full time

    Company Description Why work for Accor? At Accor we believe that learning is a way of life. Our world-class learning organisation, known as ‘Accor Academy ’, forms part of an eco-system of regional learning hubs across the globe. We are learning experts that partner with the business to ensure that Heartist everywhere have access to continuous learning...

  • Front Office Team Lead

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Pause Experience Company, PAUSEAWAY (R) Full time

    Job DescriptionRiyadh, Saudi Arabia | Job SummaryWe are seeking an experienced and skilled Front Office Supervisor to lead our front office activities and oversee the daily operations of the front desk team. The successful candidate will be responsible for managing guest experience throughout their journey, including facilitating check-ins and check-outs,...