IT Support Specialist

1 week ago

الرياض, Saudi Arabia Nice One Full time

**IT Support Specialist**

**Key Responsibilities**

**Device Management**:

- Distribute laptops and IT devices to employees.
- Track the custody of IT devices and ensure their secure return during offboarding.
- Maintain and update inventory records for IT assets.

**Access Management**:

- Create, update, and revoke access to company systems and tools as per role requirements.
- Collaborate with HR and department heads to ensure timely access management for onboarding and offboarding processes.

**IT Support**:

- Provide first-level technical support to employees, resolving hardware, software, and network-related issues.
- Act as the first point of contact for IT-related queries, escalating issues as needed.

**Onboarding and Offboarding**:

- Set up IT devices and ensure proper configuration for new hires.
- Conduct IT orientation for new employees, introducing them to company systems and policies.
- Decommission and sanitize IT devices during employee offboarding.

**Operational Excellence**:

- Maintain IT document, policies and procedures.
- Maintain accurate records of IT support requests and resolutions.
- Assist with IT audits by ensuring compliance with access and asset management policies.

**Essential Skills**
- Strong technical troubleshooting and problem-solving abilities.
- Proficiency in managing IT hardware, software, and inventory systems.
- Knowledge of user access management principles.
- Effective communication and customer service skills.

**Preferred Qualifications**
- Bachelor’s degree in information technology, Computer Science, or a related field.
- Experience with IT asset management tools and ticketing systems.
- Knowledge of IT security practices, including data protection and secure device handling.

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