Showroom Manager/store Manager
2 days ago
**Role Purpose**:
**The Store Manager is responsible for achievement of sales targets, managing and developing the store**
**teams in order to maximize profitability, maintain brand and Company image, operational compliance**
**and offer excellent customer experience. The role is fully accountable for the daily operations of the**
**store and its workforce in line with the overall business objectives.**
**Responsibilities will include, but will not be limited to the following**:
**Customer**
- **Ensure the highest levels of customer service are delivered at all times.**:
- **Take ownership for customer complaints and concerns and address these in a professional, efficient**
**and effective manner.**
- **Coach and mentor, the store teams to enhance customer service levels through brand/product**
**knowledge and overall Retail understanding.**
- **Constantly assess team performance against set key criteria in order to strengthen the team skills.**
**Sales**
- **Drive sales and constantly strive to enhance business ensuring set KPI targets (such as net sales,**
**conversion, shrinkage, stock turn) are met.**
- **Create innovative approaches to attract new customers, expand store traffic, and enhance**
**profitability.**
- **Track brand performance, reviewing stock levels and monitoring best sellers and slow-moving stock in**
**order to generate ideas and action plans to increase overall sales.**
- **Identify key causes of underperformance, and drive action plans to respond accordingly through**
**analysis and commercial awareness.**
- **Provide critical analytical feedback to the Operations, Buying and Planning Departments in relation to**
**product, ranging, pricing, competitive activities and opportunities.**
- **Full commercial accountability and responsibility for stock loss.**
**Standards**
- **Taking accountability for the team understanding of the VM principles and standards.**:
- **Overall accountability for compliance of subordinates with established Company policies, procedures**
**and standards, including, but not limited to, keeping of funds and properties, personnel practices,**
**security, sales and record keeping procedures.**
- **Plan, organize and execute in-store processes including cash intake and cash handling, stockroom and**
**stock-take administration management.**
- **Ensure store inventory is controlled and that adequate security exists, stock shortages are kept to a**
**minimum, all items are tagged and Stock Loss Action Plans (SLAP) are in place**
- **Ensure all Company Health & Safety, Security and Compliance policies are adhered to, raising any**
**concerns to the Excellence and Compliance team in a timely manner.**
- **Continually deliver and review in-store duties, including but not limited to, cleaning procedures, pre-**
**opening inspections and checks.**
**KPIs**
- **Net Sales**:
- **ATV, ATU & Conversion rate**:
- **Shrinkage**:
- **NPS Score**:
- **Data Capture**:
- **Employee turnover**
**Functional / Technical Competencies**
- **Customer service expertise**:
- **Commercial awareness**:
- **Selling skills**:
- **Analytical ability**
**Minimum Qualifications/education**
- **Degree In Industrial Engineering, Supply chain management or similar is highly advantageous
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